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ITIL 5 Foundation

Price: $2,595.00
Duration: 3 days
Certification: ITIL 5 Foundation
Exam: ITIL 5 Foundation
Continuing Education Credits:
Learning Credits:

 ITIL 5 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.


This course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved. Students will receive a fully digital student kit, a proctored exam voucher, and a digital core guide as standard.


This course is 2 and a half days total; 2-day content with half day test prep. This course includes a test voucher plus a free retake.


 Download Course Outline

Upcoming Class Dates and Times

All Sunset Learning courses are guaranteed to run

Course Outline and Details

  • There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
  • IT professionals (any level) 
  • Business professionals working with digital products or services 
  • Service managers, product owners, and team leads 
  • Operations, support, or governance roles 
  • Individuals new to ITIL 
  • Professionals with prior ITIL 4 or earlier knowledge (optional, not required)


By the end of the course, learners will be able to:

  • Understand key concepts in digital product and service management
  • Describe service relationships and how they support value co‑creation
  • Explain the ITIL Four Dimensions of service management
  • Understand the ITIL Value System (IVS) and the Value Chain
  • Apply ITIL Guiding Principles to practical decision‑making
  • Recognize the role of management practices within ITIL
  • Understand value streams, mapping, and contribution to value creation

1. Introduction to ITIL® 5 and Digital Product & Service Management

  • Purpose and scope of ITIL® 5
  • Evolution from ITIL 4 to ITIL 5
  • Focus on digital products and services rather than IT services alone
  • Key drivers: digital transformation, AI-enabled environments, sustainability, and value realization 

2. Key Concepts of Value and Service Management

  • Value and value co-creation
  • Outcomes, costs, risks, experience, and sustainability
  • Utility and warranty in value delivery
  • Service offerings and service consumption 

3. Service Relationships

  • Service relationship components: 
    • Service provision
    • Service consumption
    • Service relationship management
  • Roles of service provider, consumer, and other stakeholders
  • How collaboration enables value co-creation 

4. The Four Dimensions of Product and Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Importance of a balanced, holistic approach 

5. The ITIL® Service Value System (SVS)

  • Purpose of the SVS
  • Components of the SVS: 
    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement
  • How the SVS enables end-to-end value creation 

6. ITIL® Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Applying guiding principles in modern digital contexts 

7. The Digital Product and Service Value Chain

  • Purpose of the value chain
  • Key activities: 
    • Plan
    • Improve
    • Engage
    • Design and transition
    • Obtain/build
    • Deliver and support
  • How value chain activities interact with value streams

8. Value Streams and Value Stream Mapping

  • Definition of value streams
  • Relationship between value streams and the value chain
  • High-level value stream mapping concepts
  • Contribution to flow efficiency and outcome delivery 

9. ITIL® Management Practices 

  • Purpose of management practices in ITIL 5
  • Practice categories 
    • General management practices
    • Service management practices
    • Technical management practices
  • Role of official practice guides

10. Continual Improvement

  • Continual improvement as a core ITIL concept
  • Continual improvement model 
  • Measuring success and embedding improvement into everyday work 

11. Foundation Level Exam Focus

  • Common terminology and definitions
  • Understanding relationships between concepts
  • Scenario-based application of principles
  • Awareness of practices and governance

Course Delivery Options

Train face-to-face with the live instructor. (Please note, not all classes will have this option)
Access to on-demand training content anytime, anywhere. (Please note, not all classes will have this option)
Attend the live class from the comfort of your home or office.
Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.