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ITIL 5 Foundation

Price: $2,595.00
Duration: 3 days
Certification: ITIL 5 Foundation
Exam: ITIL 5 Foundation
Continuing Education Credits:
Learning Credits:

 ITIL 5 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services.


This course provides IT leaders, practitioners, support staff, and staff interfacing with the organization’s digital and information systems functions with a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services. It also prepares delegates for the ITIL® Foundation Certificate Examination. The course is based on the ITIL® version 5 best practice value system featured in the latest 2026 guidelines.


ITIL® is a registered trademark of the PeopleCert group. Used under license from PeopleCert. All rights reserved. Students will receive a fully digital student kit, a proctored exam voucher, and a digital core guide as standard.


This course is 2 and a half days total; 2-day content with half day test prep. This course includes a test voucher plus a free retake.


 Download Course Outline

Upcoming Class Dates and Times

All Sunset Learning courses are guaranteed to run

Course Outline and Details

  • There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
  • IT professionals (any level) 
  • Business professionals working with digital products or services 
  • Service managers, product owners, and team leads 
  • Operations, support, or governance roles 
  • Individuals new to ITIL 
  • Professionals with prior ITIL 4 or earlier knowledge (optional, not required)


By the end of the course, learners will be able to:

  • Understand key concepts in digital product and service management
  • Describe service relationships and how they support value co‑creation
  • Explain the ITIL Four Dimensions of service management
  • Understand the ITIL Value System (IVS) and the Value Chain
  • Apply ITIL Guiding Principles to practical decision‑making
  • Recognize the role of management practices within ITIL
  • Understand value streams, mapping, and contribution to value creation

1. Introduction to ITIL® 5 and Digital Product & Service Management

  • Purpose and scope of ITIL® 5
  • Evolution from ITIL 4 to ITIL 5
  • Focus on digital products and services rather than IT services alone
  • Key drivers: digital transformation, AI-enabled environments, sustainability, and value realization 

2. Key Concepts of Value and Service Management

  • Value and value co-creation
  • Outcomes, costs, risks, experience, and sustainability
  • Utility and warranty in value delivery
  • Service offerings and service consumption 

3. Service Relationships

  • Service relationship components: 
    • Service provision
    • Service consumption
    • Service relationship management
  • Roles of service provider, consumer, and other stakeholders
  • How collaboration enables value co-creation 

4. The Four Dimensions of Product and Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes
  • Importance of a balanced, holistic approach 

5. The ITIL® Service Value System (SVS)

  • Purpose of the SVS
  • Components of the SVS: 
    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement
  • How the SVS enables end-to-end value creation 

6. ITIL® Guiding Principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Applying guiding principles in modern digital contexts 

7. The Digital Product and Service Value Chain

  • Purpose of the value chain
  • Key activities: 
    • Plan
    • Improve
    • Engage
    • Design and transition
    • Obtain/build
    • Deliver and support
  • How value chain activities interact with value streams

8. Value Streams and Value Stream Mapping

  • Definition of value streams
  • Relationship between value streams and the value chain
  • High-level value stream mapping concepts
  • Contribution to flow efficiency and outcome delivery 

9. ITIL® Management Practices 

  • Purpose of management practices in ITIL 5
  • Practice categories 
    • General management practices
    • Service management practices
    • Technical management practices
  • Role of official practice guides

10. Continual Improvement

  • Continual improvement as a core ITIL concept
  • Continual improvement model 
  • Measuring success and embedding improvement into everyday work 

11. Foundation Level Exam Focus

  • Common terminology and definitions
  • Understanding relationships between concepts
  • Scenario-based application of principles
  • Awareness of practices and governance

Course Delivery Options

Train face-to-face with the live instructor. (Please note, not all classes will have this option)
Attend the live class from the comfort of your home or office.
Join us in person at our Denver or Reston training facilities! Learn alongside a live, remote instructor in our HD-equipped classrooms. We love having students on-site! An SLI sales rep can confirm availability and reserve your seat.
Access to on-demand training content anytime, anywhere. (Please note, not all classes will have this option)