Menu

Integrating Cisco Unified Communications Applications (CAPPS)

ALL SLI DATES ARE GUARANTEED TO RUN!

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location.

What's Included With This Class?​

365 Day neXT Learning Membership

Video Reference Library

Online Discussion Forums

Tech Talk Webinars

Goal-Based Learning Paths

Your neXT membership includes…

  • A 365 Day neXT Learning Membership is included with the class, giving you access to the below resources. Join thousands of other neXT members in your learning journey!

 

  • Video Reference Library: Thousands of recorded topics, many of which relate to the official technology curriculum, broken down into short, consumable videos. These videos are all on-demand and searchable by subject or course name. Get access to content and recordings from the entire technology stack, not just this class!

 

  • Online Discussion Forums: Technical discussion boards are available for you to interact with SLI instructors, SME’s, and other neXT Learning members. You can leave questions and expect to see quick responses as discussion boards are monitored daily.

 

  • Tech Talk Webinars: SLI hosts a series of technical webinars quarterly. These are virtual, interactive sessions for customers, instructors & SME’s to engage on a variety of topics, driven by our members. Sessions are recorded and archived for future viewing. Session Types: Delta & New Featured Topics, Open Q&A Workshops, Exam Prep & Guidance, Lab Demos. We are always open to new ideas and topics!

 

  • Goal-based Learning Paths: Learning paths are available for members who have a specific end goal in sight. SLI instructors have developed these paths which may contain videos, blogs, articles, or quizzes, combined to help learners meet specific objectives. Example learning paths: CCNA Exam Prep, Scripting for Beginners

Learn More About Our Annual neXT Learning Memberships

Overview

Integrating Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates
Secondary audiences are:
  • Systems engineers

Prerequisites

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
  • Basics of digital interfaces, PSTN, and VoIP
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments

Course Objectives

Upon completing this course, you will be able to meet these objectives:

  • Implement Cisco Connection in a Cisco Unified Communications Manager deployment
  • Describe how to implement Cisco Unity Express in a Cisco Unified Communications Manager Express deployment
  • Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD
  • Integrate Cisco VCS and Cisco TMS into a Cisco collaboration deployment

Full Course Outline

Module 1: Cisco Unity Connection
  • Lesson 1: Designing and Deploying Cisco Unity Connection
  • Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
  • Lesson 4: Configuring the Cisco Unity Connection System
  • Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
  • Lesson 6: Configuring Unified Messaging
  • Lesson 7: Troubleshooting Cisco Unity Connection
  • Lesson 8: Deploying Voice Mail Redundancy in Branch Offices
Module 2: Cisco Unity Express
  • Lesson 1: Designing and Deploying Cisco Unity Express
  • Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Lesson 3: Configuring Cisco Unity Express User Accounts and Features
  • Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
  • Lesson 5: Troubleshooting Cisco Unity Express
Module 3: Cisco Unified IM and Presence Implementation
  • Lesson 1: Designing and Deploying Cisco Unified IM and Presence
  • Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows
  • Lesson 3: Integrating Cisco Unified Communications IM and Presence
  • Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
  • Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
Module 4: Video Provisioning and Integration in a Unified Communications Deployment
  • Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
  • Lesson 2: Describing Video Infrastructure
  • Lesson 3: Describing Cisco TMS

Labs:
  • Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Hardware Lab 2: Configuring Cisco Unity Connection Users
  • Hardware Lab 3: Configuring Cisco Unity Connection System Settings
  • Hardware Lab 4: Implementing Cisco Unity Connection Call Management
  • Hardware Lab 5: Configuring Cisco Unified Messaging
  • Hardware Lab 6: Troubleshooting Cisco Unity Connection
  • Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
  • Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users
  • Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
  • Hardware Lab 10: Troubleshooting Cisco Unity Express
  • Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
  • Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
  • Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers 
  • Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence
  • Hardware Lab 15: Provisioning with Cisco Prime Collaboration
  • Hardware Lab 16: Deploying Cisco TMS and Video Applications
Exclusive Video Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Video Included With This Course:​
Using Wireshark To Troubleshoot SIP
Exclusive Video Included With This Course:​
Using the Jabber-Config.xml Generator
Exclusive Video Included With This Course:​
Uses for Self-Service User ID
Exclusive Video Included With This Course:​
Phone Boot Process
Exclusive Video Included With This Course:​
Globalization Call Routing Explained (E.164 Dialing)
Exclusive Video Included With This Course:​
Phone Migration Utility in v12
Exclusive Video Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Video Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Video Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Video Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Video Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup
Exclusive Video Included With This Course:​
Configuring CUCM and CUBE to Support SIP URI Dialing
Exclusive Video Included With This Course:​
Configuring Cisco TelePresence Solution
SLI Main Menu