Implementing Cisco Emergency Responder (ICER)

This Course Includes neXT LIVE 365

LEARN FOR 365 DAYS!


Sunset Learning Institute believes in a 365-day learning experience that begins immediately, regardless of when you attend your ILT course. At SLI, you get a range of learning opportunities, from instructor-led hands-on training, to self-directed, customizable learning paths based on your environment, your needs, and your level of experience. We provide the tools and options, and you decide what you need, when you need it, and how you want to learn it!


  • Immediate access to supplemental learning assets that are INCLUDED with your purchase of the above instructor-led training course: 365 Days of Access to SLI’s Entire Collaboration Video Reference Library (VRL), not just the 5-day class you sign up for (hundreds of searchable, on-demand learning bytes in 5-15-minute videos)
  • 365 Days of Unlimited Access to Delta Sessions - What’s Not Covered in Class! (Version Upgrades, Industry Updates, Etc.)
  • 365 Days of Unlimited 24x7 Access to SLI's Community - Collaborate with SLI Instructors and Other Members (Monitored Daily by SLI Instructors) See Community Demo
  • 365 Days of Unlimited Access to Interactive neXTpertise Sessions and other IT Resources with SLI Instructors (featured hot topics, exam prep, etc.) See Upcoming neXTpertise Sessions
  • Unlimited Access to Hosted Webinars and All Previously Recorded Sessions
  • Unlimited Access to your Digital Courseware

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  • Benefits:Training that fits your needs (from high intensity to small learning bytes)
  • Build immediate competency - start at time of purchase!
  • Gain know-how and skills gaps with limited work disruptions
  • Get quick answers to daily challenges - live interaction!

Not interested in an Instructor led class - try our self-directed, digital only learning solutions!

Overview

Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

*SLI currently utilizes CUCM v11.5

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: 
Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Course Objectives

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system

Course Outline

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System
 
Labs
  • Lab 1: Topology and Deployment
  • Lab 2: Cisco Unified Communications Manager Configuration
  • Lab 3: Configure IP Phones
  • Lab 4: Implement CUCM Configuration for CER Integration
  • Lab 5: Integrate CER Configuration for use with Unified Communications Manager
  • Lab 6: CER User Administration
  • Lab 7: CER Features
  • Lab 8: System Backups with the Disaster Recovery System

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