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Implementing Cisco Emergency Responder (ICER)

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What's Included With This Class?​

365 Day neXT Learning Membership

Video Reference Library

Online Discussion Forums

Tech Talk Webinars

Goal-Based Learning Paths

Your neXT membership includes…

  • A 365 Day neXT Learning Membership is included with the class, giving you access to the below resources. Join thousands of other neXT members in your learning journey!

 

  • Video Reference Library: Thousands of recorded topics, many of which relate to the official technology curriculum, broken down into short, consumable videos. These videos are all on-demand and searchable by subject or course name. Get access to content and recordings from the entire technology stack, not just this class!

 

  • Online Discussion Forums: Technical discussion boards are available for you to interact with SLI instructors, SME’s, and other neXT Learning members. You can leave questions and expect to see quick responses as discussion boards are monitored daily.

 

  • Tech Talk Webinars: SLI hosts a series of technical webinars quarterly. These are virtual, interactive sessions for customers, instructors & SME’s to engage on a variety of topics, driven by our members. Sessions are recorded and archived for future viewing. Session Types: Delta & New Featured Topics, Open Q&A Workshops, Exam Prep & Guidance, Lab Demos. We are always open to new ideas and topics!

 

  • Goal-based Learning Paths: Learning paths are available for members who have a specific end goal in sight. SLI instructors have developed these paths which may contain videos, blogs, articles, or quizzes, combined to help learners meet specific objectives. Example learning paths: CCNA Exam Prep, Scripting for Beginners

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Overview

Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

*SLI currently utilizes CUCM v11.5

Target Audience

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards CCNP Voice Certification

Prerequisites

To fully benefit from this course, students should have the following prerequisite skills and knowledge: 

  • Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

Course Objectives

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system

Full Course Outline

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System
 
Labs
  • Lab 1: Topology and Deployment
  • Lab 2: Cisco Unified Communications Manager Configuration
  • Lab 3: Configure IP Phones
  • Lab 4: Implement CUCM Configuration for CER Integration
  • Lab 5: Integrate CER Configuration for use with Unified Communications Manager
  • Lab 6: CER User Administration
  • Lab 7: CER Features
  • Lab 8: System Backups with the Disaster Recovery System
Exclusive Video Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Video Included With This Course:​
Using Wireshark To Troubleshoot SIP
Exclusive Video Included With This Course:​
Using the Jabber-Config.xml Generator
Exclusive Video Included With This Course:​
Uses for Self-Service User ID
Exclusive Video Included With This Course:​
Phone Boot Process
Exclusive Video Included With This Course:​
Globalization Call Routing Explained (E.164 Dialing)
Exclusive Video Included With This Course:​
Phone Migration Utility in v12
Exclusive Video Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Video Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Video Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Video Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Video Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup
Exclusive Video Included With This Course:​
Configuring CUCM and CUBE to Support SIP URI Dialing
Exclusive Video Included With This Course:​
Configuring Cisco TelePresence Solution
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