Implementing Cisco Emergency Responder (ICER)

Exclusive Content Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Content Included With This Course:​
Using Wireshark To Troubleshoot SIP
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Using the Jabber-Config.xml Generator
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Uses for Self-Service User ID
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Phone Boot Process
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Globalization Call Routing Explained (E.164 Dialing)
Exclusive Content Included With This Course:​
Phone Migration Utility in v12
Exclusive Content Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Content Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Content Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Content Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Content Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup

Overview

Implementing Cisco Emergency Responder (ICER) is a 2 day course that provides students with best practice information on how to install, configure, operate and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure emergency response locations (ERLs) and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. You will also examine CER disaster recovery and user management.

*SLI currently utilizes CUCM v11.5

  • Network Administrators, Network Engineers, and Systems Engineers
  • Anyone working towards CCNP Voice Certification

To fully benefit from this course, students should have the following prerequisite skills and knowledge: 
Understanding of Cisco Unified Communications Manager configuration and operation is required for this course

  • E911 architecture and terminology
  • ICER installation requirements
  • How the CER and CUCM systems route E911 calls
  • Configure CUCM for integration with CER
  • Configure CER for integration with CUCM
  • Add and configure ERLs and ELINs
  • Configure CER users
  • Backup and restore a CER system

  • Understanding the Architecture for Emergency Calls
  • Introducing Cisco Emergency Responder
  • Cisco Emergency Responder
  • Cisco ER Deployment Models
  • What Happens When an Emergency Call Is Made
  • Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
  • System Interactions During Emergency Calls
  • Configuring Cisco Unified Communications Manager Support Components
  • Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
  • Cisco Emergency Responder Interfaces
  • Cisco Emergency Responder Administration Interfaces
  • Initial Configuration of Cisco Emergency Responder
  • Initial Cisco ER Configuration
  • Creating ERLs
  • Working with EnergyWise
  • Using Cisco Emergency Responder with Intrado V9-1-1 Services
  • Configuring Users and Role-Based System Access
  • Using the Cisco ER User Interface
  • Working with ALI Records
  • Understanding the Disaster Recovery System
 
Labs
  • Lab 1: Topology and Deployment
  • Lab 2: Cisco Unified Communications Manager Configuration
  • Lab 3: Configure IP Phones
  • Lab 4: Implement CUCM Configuration for CER Integration
  • Lab 5: Integrate CER Configuration for use with Unified Communications Manager
  • Lab 6: CER User Administration
  • Lab 7: CER Features
  • Lab 8: System Backups with the Disaster Recovery System

A year-long neXT membership which includes 365 days of…

  • Access to exclusive tech talk webinars covering content not found in the classroom
  • Discussion boards to interact with instructors and other members
  • Customized learning paths built to get you to your end goal 
    • Learning paths include vidoes, blogs, quizzes, exam prep, and more

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