Implementing Cisco Emergency Responder (ICER)
Implementing Cisco Emergency Responder (ICER) is a 2-day course that provides students with best practice information on how to install, configure, operate, and maintain Cisco Emergency Responder in a Cisco Unified Communications environment. Focusing on core administrative skills, you will learn to configure Cisco Unified Communications (CUCM) for integration with CER and to configure on-premise emergency response locations (ERLs), physical and softphones, and emergency location identification numbers (ELINs) in CER to properly route enhanced 911 (E911) calls. If the phone is on-premise, CER can manage it. You will also examine CER disaster recovery and user management. This course will not address third-party remote user applications.
*SLI currently utilizes CUCM v11.5
Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.
Train face-to-face with the live instructor.
Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.
Attend the live class from the comfort of your home or office.
All Sunset Learning dates are guaranteed to run!
To fully benefit from this course, students should have the following prerequisite skills and knowledge:
- Understanding of Cisco Unified Communications Manager configuration and operation is required for this course
- Network Administrators, Network Engineers, and Systems Engineers
- Anyone working towards CCNP Voice Certification
- E911 architecture and terminology
- ICER installation requirements
- How the CER and CUCM systems route E911 calls
- Configure CUCM for integration with CER
- Configure CER for integration with CUCM
- Add and configure ERLs and ELINs
- Configure CER users
- Backup and restore a CER system
- Understanding the Architecture for Emergency Calls
- Introducing Cisco Emergency Responder
- Cisco Emergency Responder
- Cisco ER Deployment Models
- What Happens When an Emergency Call Is Made
- Cisco Unified Communications Manager Configuration for Cisco Emergency Responder
- System Interactions During Emergency Calls
- Configuring Cisco Unified Communications Manager Support Components
- Integration of Cisco Emergency Responder with Cisco Unified Communications Manager
- Cisco Emergency Responder Interfaces
- Cisco Emergency Responder Administration Interfaces
- Initial Configuration of Cisco Emergency Responder
- Initial Cisco ER Configuration
- Creating ERLs
- Working with EnergyWise
- Using Cisco Emergency Responder with Intrado V9-1-1 Services
- Configuring Users and Role-Based System Access
- Using the Cisco ER User Interface
- Working with ALI Records
- Understanding the Disaster Recovery System
- Lab 1: Connect to and Set Up Remote Lab Environment
- Lab 2: Configure CUCM to Send Emergency Calls to CER
- Lab 3: Configure CER to Accept and Route Emergency Calls
- Lab 4: Verify Outbound and Inbound Emergency Dialing and Alerts
- Lab 5: Using the Cisco ER User Interface
- Lab 6: Working with ALI Records
- Lab 7: Implementing CUCM Emergency Call Handlers
- Lab 8: Performing a Backup of CER