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Implementing Cisco Collaboration Devices (CICD)

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What's Included With This Class?​

365 Day neXT Learning Membership

Video Reference Library

Online Discussion Forums

Tech Talk Webinars

Goal-Based Learning Paths

Your neXT membership includes…

  • A 365 Day neXT Learning Membership is included with the class, giving you access to the below resources. Join thousands of other neXT members in your learning journey!

 

  • Video Reference Library: Thousands of recorded topics, many of which relate to the official technology curriculum, broken down into short, consumable videos. These videos are all on-demand and searchable by subject or course name. Get access to content and recordings from the entire technology stack, not just this class!

 

  • Online Discussion Forums: Technical discussion boards are available for you to interact with SLI instructors, SME’s, and other neXT Learning members. You can leave questions and expect to see quick responses as discussion boards are monitored daily.

 

  • Tech Talk Webinars: SLI hosts a series of technical webinars quarterly. These are virtual, interactive sessions for customers, instructors & SME’s to engage on a variety of topics, driven by our members. Sessions are recorded and archived for future viewing. Session Types: Delta & New Featured Topics, Open Q&A Workshops, Exam Prep & Guidance, Lab Demos. We are always open to new ideas and topics!

 

  • Goal-based Learning Paths: Learning paths are available for members who have a specific end goal in sight. SLI instructors have developed these paths which may contain videos, blogs, articles, or quizzes, combined to help learners meet specific objectives. Example learning paths: CCNA Exam Prep, Scripting for Beginners

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Overview

Implementing Cisco Collaboration Devices (CICD) teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. CICD also introduces basic video functionality into Cisco Collaboration solutions.  

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary target audience:

  • Systems Engineers

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

Upon completing this course, students will be able to meet the following objectives:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and CIsco Unified Communications Manager IM and Resence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in CIsco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified communications solution

Full Course Outline

Module 1: Cisco Unified Communications Solutions

  • Lesson 1: Understanding the Components of Cisco Unified Communications Solutions
  • Lesson 2: Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Administrator and End-User Interfaces

  • Lesson 1: Understanding Administrator Interfaces
  • Lesson 2: Understanding End-User Interfaces

Module 3: Call Flows in Cisco Call Control Platforms

  • Lesson 1: Understanding Call Flows and Call Legs
  • Lesson 2: Understanding the Configuration Components Impacting Call Flows in Cisco Unified Communications Manager
  • Lesson 3: Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express

Module 4: Endpoint and End User Administration

  • Lesson 1: Understanding End-User Characteristics and Configuration Requirements
  • Lesson 2: Understanding End-User Implementation Options
  • Lesson 3: Understanding Endpoint Characteristics and Configuration Requirements
  • Lesson 4: Understanding Endpoint Implementation Options

Module 5: End User Telephony and Mobility Features

  • Lesson 1: Understanding Telephony Features
  • Lesson 2: Enabling Telephony Features
  • Lesson 3: Understanding Mobility Features
  • Lesson 4: Enabling Mobility Features

Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

  • Lesson 1: Understanding Cisco Unity Connection
  • Lesson 2: Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Lesson 3: Understanding End User and Voice Mailbox Implementation Options
  • Lesson 4: Understanding Cisco Unified Communications Manager IM and Presence Service
  • Lesson 5: Enabling Cisco Unified Communications Manager IM and Presence Service

Module 7: Cisco Unified Communications Solutions Maintenance

  • Lesson 1: Providing End-User Support
  • Lesson 2: Understanding Cisco Unified Communications Manager Reports
  • Lesson 3: Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Lesson 4: Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Lesson 5: Monitoring Voicemail in Cisco Unity Connection
  • Lesson 6: Understanding the Disaster Recovery System

Labs: 

  • Hardware Lab 1: Explore Administrator Interfaces
  • Hardware Lab 2: Explore End-User Interfaces
  • Hardware Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Hardware Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Hardware Lab 5: Implement End Users
  • Hardware Lab 6: Implement Endpoints
  • Hardware Lab 7: Enable Telephony Features
  • Hardware Lab 8: Enable Mobility Features
  • Hardware Lab 9: Implement End Users and Voice Mailboxes
  • Hardware Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Hardware Challenge Lab 11: Provide End-User Support
  • Hardware Challenge Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Hardware Lab 13: Monitor the System with Cisco Unified RTMT
  • Hardware Lab 14: Back Up Cisco Unified Communications Manager
Exclusive Video Included With This Course:​
Native CUCM Emergency Dialing
Exclusive Video Included With This Course:​
Using Wireshark To Troubleshoot SIP
Exclusive Video Included With This Course:​
Using the Jabber-Config.xml Generator
Exclusive Video Included With This Course:​
Uses for Self-Service User ID
Exclusive Video Included With This Course:​
Phone Boot Process
Exclusive Video Included With This Course:​
Globalization Call Routing Explained (E.164 Dialing)
Exclusive Video Included With This Course:​
Phone Migration Utility in v12
Exclusive Video Included With This Course:​
Phone Firmware Upgrade Options
Exclusive Video Included With This Course:​
Tour of RealTime Monitoring Tool for CUCM and Unity Connection
Exclusive Video Included With This Course:​
Setting Up and Retreiving Trace Files in CUCM and RTMT
Exclusive Video Included With This Course:​
Using Trace Files to Troubleshoot CUCM Media Resource Allocation
Exclusive Video Included With This Course:​
Using CUCM/RTMT Trace Files to Analyze SCCP Call Setup and SIP Call Setup
Exclusive Video Included With This Course:​
Configuring CUCM and CUBE to Support SIP URI Dialing
Exclusive Video Included With This Course:​
Configuring Cisco TelePresence Solution
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