Palo Alto Networks: Firewall: Troubleshooting (EDU-330)

Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of how to troubleshoot the full line of Palo Alto Networks Next-Generation Firewalls.

Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall. Completion of this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

Course Information

Price: $2,995.00
Duration: 3 days
Certification: PCNSE
Learning Credits:
Course Delivery Options

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

Train face-to-face with the live instructor.

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you.​

Attend the live class from the comfort of your home or office.

All Sunset Learning dates are guaranteed to run!



Participants must complete the Firewall 10.0 Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, and network security concepts, and at least six months of on-the-job experience with Palo Alto Networks©_ firewalls.


Target Audience:

  • Security Engineers
  • Security Administrators
  • Security Operations Specialists
  • Security Analysts
  • Network Engineers
  • Support Staff


Course Objectives:

The Palo Alto Networks Firewall 10.1: Troubleshooting course is three days of instructor-led training that will help you:

  • Investigate networking issues using firewall tools including the CLI
  • Follow proven troubleshooting methodologies specific to individual features
  • Analyze advanced logs to resolve various real-life scenarios
  • Solve advanced, scenario-based challenges


Course Outline:

This class is comprised of the following modules focusing on equipping the student to develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.

  • Module 1 – Tools and Resources
  • Module 2 – CLI Primer
  • Module 3 – Flow Logic
  • Module 4 – Packet Captures
  • Module 5 – Packet-Diagnostics Logs
  • Module 6 – Host-Inbound Traffic
  • Module 7 – Transit Traffic
  • Module 8 – System Services
  • Module 9 – Certificate Management and SSL Decryption
  • Module 10 – User-ID
  • Module 11 – GlobalProtect
  • Module 12 – Support Escalation and RMAs
  • Module 13 – Next Steps