Palo Alto Networks: Firewall: Troubleshooting (EDU-330)

In the Firewall Configuration and Management (EDU-210) training, students will learn everything about how to configure the Next-Generation FireWall. This is all good if things are working, but what if they aren’t? This is what the Firewall Troubleshooting (EDU-330) course is all about — to give network security engineers the tools and techniques they need to effectively troubleshoot any issues related to the Firewall or even to provide proof that the problem is not related to the FireWall. Please see the course content for the detailed agenda.

You will have access to your own dedicated lab for a full three months without any time or usage limit.

Course Information

Price: $2,995.00
Duration: 3 days
Certification: PCNSE Palo Alto Networks Certified Network Security Engineer certification
Learning Credits: 30
Course Delivery Options

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

Train face-to-face with the live instructor.

Access to on-demand training content anytime, anywhere.

Attend the live class from the comfort of your home or office.

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you. An SLI sales rep will confirm location availability prior to registration confirmation.

All Sunset Learning dates are guaranteed to run!



Participants must complete the Firewall Essentials: Configuration and Management (EDU-210) course. Participants must have strong practical knowledge of routing and switching, IP addressing, network security concepts, and at least six months of on-the-job experience with Palo Alto Networks firewalls


Target Audience:

Security Engineers, Security Administrators, Security Operations Specialists, Security Analysts, Network Engineers, and Support Staff


Course Objectives:

  • Successful completion of this three-day, instructor-led course will enhance the participant’s understanding of troubleshooting the full line of Palo Alto Networks next-generation firewalls.
  • Participants will perform hands-on troubleshooting related to the configuration and operation of the Palo Alto Networks firewall.
  • Completing this class will help participants develop an in-depth knowledge of how to troubleshoot visibility and control over applications, users, and content.


Course Outline:

  • Tools and Resources
  • Flow Logic
  • Packet Captures
  • Packet-Diagnostics Logs
  • Host-Inbound Traffic
  • Transit Traffic
  • System Services
  • Certificate Management and SSL Decryption
  • User-ID
  • GlobalProtect
  • Support Escalation and RMAs
  • Next Steps