At Sunset Learning Institute, we offer exclusive Webex Contact Center training for all levels. Whether you’re a beginner or an advanced user, our training ensures a seamless and effective use of Webex Contact Center tools. Join us to enhance your team’s efficiency, improve customer experiences, and drive success in today’s dynamic communication landscape.
All Sunset Learning dates are guaranteed to run!
| Course Acronym | Course Name | Technology |
| AWXCC | Administering Webex Contact Center (AWXCC) | Webex Contact Center (Cloud) Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
| AWXCCE | Administering Webex Contact Center Enterprise (AWXCCE) | Webex Contact Center (Cloud) Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
| CLWXCALL | The Essentials of Webex Calling (CLWXCALL) | Cisco Collaboration Courses 100 CLC Promotion, Cisco Collaboration Courses, Webex Contact Center (Cloud) |
| WXCCA | Webex Contact Center Advanced (WXCCA) | Webex Contact Center (Cloud) Cisco, 100 CLC Promotion, Cisco Contact Center Courses, Sunset Learning Exclusives, Webex Contact Center (Cloud) |
By Mike Keutzer | 60 Min Video Watch as we dive into Webex Connect, Cisco’s powerful enterprise-grade communications platform. Whether you’re exploring automation, customer engagement, or streamlined communication across multiple channels, this live training shows you how Webex Connect delivers. What you’ll learn: What is Webex Connect how does
By Mike Keutzer | 55 Min Video You will learn how to create a custom analyzer report and embed it into the agent/supervisor desktops by modifying the desktop layout JSON file. Desktop Layout Overview Teams, personas, CC Desktop, .json layout overview Personalize Desktop Layout Custom header/logo, Webex Chat, Screen Pop
By Mike Keutzer | 65 Min Video In this session, we’ll review several key components required to get an inbound call into the Webex Contact Center including Dialed Numbers, Entry Points, Queues, Routing Strategies, and Call Flows. We’ll review how an activity is used in a flow and distinguish Main
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