Webex Contact Center Expert – Fast Track Exam

Please note, Cisco Learning Credits are not applicable for the Webex Contact Center Expert Exam.

A CWCCE exam PASS grants you the Webex Contact Centre Partner Specialization and is required to gain A2Q approval to implement and support Webex Contact Centre.
The Thursday before the practical exam date, students will be emailed a Webex bridge that can be used to remotely attend and complete the exam.
Passing this exam is required for the Cisco WXCC Partner Specialization program. Sunset Learning will provide exam results to Cisco within 7 days of exam completion. If you successfully pass the exam, you will receive a certificate of completion that you will need to load into the Cisco Program Management & Application (PMA) tool.
This exam is not a career certification and is not recognized outside of the Cisco Partner specialization requirement. It will not be reflected on the Webex Academy site.
No access to any training environment is given for students to practice or run through labs before the exam. Students must use their own environments before the exam day for practice.

What to Expect

Part 1: Theoretical (approximately 1 hour). There will be 25 questions covering:

Part 2: Hands-on practical evaluation (approximately 3 hours).

You will be given a scenario requiring you to provision a WXCC tenant according to certain parameters.

The Fast Track exam option is for those who have completed the Webex Contact Center Expert (CWCCE) course or have equivalent knowledge and experience to that covered in the CWCCE course. Those who do not have the prerequisite knowledge should complete the CWCCE Course before taking this exam.
The content and labs are not available outside of the training class.
Please be aware that we cannot accept registrations later than 12:00 PM EST on the day prior to the exam.