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  • COURSE

Collaboration Communications Systems Engineer (MS-721T00)

Price: $2,995.00
Duration: 5 days
Certification: Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Exam: MS-721
Continuing Education Credits:
Learning Credits:

MS-721T00: Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:

  • Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
  • Manage Teams meetings, webinars, and town halls
  • Configure Microsoft Teams Rooms and Surface Hub devices
  • Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
  • Apply identity and access management best practices
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Upcoming Class Dates and Times

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Course Outline and Details

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics
  • Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
  • They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard. 
  • To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

Students will learn to:

  • Introduction to Teams meetings and calling
  • Plan for Teams Phone
  • Plan for Microsoft Teams Rooms and Surface Hub
  • Plan and optimize network performance for Teams media
  • Configure and deploy Teams Phone
  • Configure and deploy Teams Phone with Direct Routing
  • Extend Teams Phone with additional services
  • Manage meetings and events experiences
  • Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams
  • Configure and manage voice users
  • Configure auto attendants and call queues
  • Configure, deploy, and manage Teams devices
  • Guided project – Prepare meeting room experiences
  • Monitor and troubleshoot Teams collaboration communications systems

Module 1: Introduction to Teams meetings and calling

  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams clients
  • Overview of Microsoft Teams Rooms and phones
  • Overview of Microsoft 365 Copilot in Teams calling, meetings, and devices

Module 2: Plan for Teams Phone

  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Shared Meeting Spaces

  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Overview of Microsoft 365 Copilot and Microsoft Teams Rooms
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Understand and plan Teams Room accessories, components, and peripherals
  • Integrate Teams with third-party or existing conferencing solutions
  • Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

  • Understand Teams network requirements
  • Evaluate network specifications
  • Design network for media optimization
  • Design and validate VPN split tunneling
  • Configure media bit rate for Teams
  • Design and implement QoS

Module 5: Configure and deploy Teams Phone

  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies

Module 6: Configure and deploy Teams Phone with Direct Routing

  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Create and manage meeting templates and template policies
  • Create and manage meetings customization policies
  • Explore webinars and town halls with Teams Premium
  • Create and manage events policies
  • Explore immersive spaces in Teams

Module 9: Guided project – Create and assign Teams policies to meet business requirements in Microsoft Teams

  • Exercise – Create a security group
  • Exercise – Create and assign a messaging policy in Teams admin center
  • Exercise – Create a meeting policy and assign with PowerShell

Module 10: Configure and manage voice users

  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone
  • Enable users for Teams Phone Mobile
  • Enable users with Shared Calling

Module 11: Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold
  • Deploy and manage Queues app

Module 12: Configure, deploy, and manage Teams devices

  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms management options
  • Manage Surface Hub 2S devices
  • Configure Microsoft Teams SIP gateway
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags

Module 13: Guided project – Prepare meeting room experiences

  • Exercise – Create dynamic security group
  • Exercise – Configure security settings
  • Exercise – Create room resource accounts
  • Exercise – Configure mailbox properties

Module 14: Monitor and troubleshoot Teams collaboration communications systems

  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meetings and calling
  • Troubleshoot Teams Rooms devices

Module 15: Configure BYOD Spaces and Bookable Desks

  • Explore BYOD spaces and bookable desks
  • Prepare BYOD spaces and peripherals
  • Configure buildings and floors for Microsoft Places
  • Configure bookable desks and desk pools
  • Enable desk booking with Microsoft Places
  • Manage and monitor BYOD spaces


Course Delivery Options

Train face-to-face with the live instructor. (Please note, not all classes will have this option)
Attend the live class from the comfort of your home or office.
Join us in person at our Denver or Reston training facilities! Learn alongside a live, remote instructor in our HD-equipped classrooms. We love having students on-site! An SLI sales rep can confirm availability and reserve your seat.
Access to on-demand training content anytime, anywhere. (Please note, not all classes will have this option)