Cisco Prime Collaboration Assurance (PCA)


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The Cisco Prime Collaboration Assurance (PCA) course teaches you how to effectively use the Cisco Prime Collaboration Assurance product, to manage Cisco Unified Communications. The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams and completed calls. Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls. Labs are available to reinforce what is discussed in the lecture.

Target Audience

This course is for Cisco Unified Communications administrators who monitor a Cisco Unified Communications infrastructure device using Cisco Prime Collaboration Assurance.

System administrators who manage Cisco Prime Collaboration Assurance servers and prepare the network devices for network management services should also take the class.

The following are the primary audience for this course:

  • Cisco Unified Communications administrators
  • Network administrators
  • Cisco Prime Collaboration system administrators
  • Cisco Unified Communications system integrators, professional services, and consultants


The following are the prerequisites for this course:

  • Understanding of network management concepts: Simple Network Management Protocol (SNMP), MIBs, and so on)
  • Internet web browser usability knowledge
  • TCP/IP networking
  • Basic Cisco router and switch configuration, including Switched Port Analyzer (SPAN) ports and IP service level agreements (SLAs)
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager administration

Course Objectives

Effectively use the Cisco Prime Collaboration Assurance product.

Full Course Outline


  • Lesson 1: What Is Unified Communications?
  • Lesson 2: Managing Unified Communications
  • Lesson 3: Cisco Prime Collaboration Overview 

Assuring Serviceability Using Cisco Prime Collaboration Assurance

  • Lesson 1: Getting Started
  • Lesson 2: Inventory Management
  • Lesson 3: Monitoring the Cisco Unified Communications Network
  • Lesson 4: Fault Management
  • Lesson 5: Diagnostic Tests
  • Lesson 6: Reports Including Analytics
  • Lesson 7: Notification of Faults and Events
  • Lesson 8: Fine-Tuning of Polling and Threshold Settings

Assuring Call Quality Using Cisco Prime Collaboration Assurance

  • Lesson 1: Overview
  • Lesson 2: Getting Started
  • Lesson 3: Reports
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