This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment This might include Business Analysts, Operations Specialists, Engineers, Technicians or Managers.
This course is for you if:
After completing this course, students will be able to…
Module 1: Exploring Communications Manager and Unity Connection
Module 2: Exploring Unified Contact Center Enterprise (UCCE)
Module 3: Basic configuration and scripting for Agent Support
Module 4: Scripting for CVP
Module 5: Advanced Considerations
Appendix:Telephony 101 (From Semaphore to Subnets)
A year-long neXT membership which includes 365 days of…
- Access to exclusive tech talk webinars covering content not found in the classroom
- Sessions include: Delta & New Featured Topics, Open Q&A Workshops, Exam Prep & Guidance, Lab Demos
- Technical discussion boards to interact with instructors and other members
- Goal-based learning paths built to accomplish a specific end goal
- Learning paths may include videos, blogs, quizzes, exam prep questions, and more
- Get content and recordings from the entire technology stack, not just this class!
Don’t have the time or budget for an instructor-led class?
Interested in one-on-one services with your instructor-led class?
Would you like dedicated training resources for your entire team?