This course was developed for anyone in the contact center team who would like a better understanding of the intricacies of their Cisco contact center enterprise environment This might include Business Analysts, Operations Specialists, Engineers, Technicians or Managers.
This course is for you if:
After completing this course, students will be able to…
Module 1: Exploring Communications Manager and Unity Connection
Module 2: Exploring Unified Contact Center Enterprise (UCCE)
Module 3: Basic configuration and scripting for Agent Support
Module 4: Scripting for CVP
Module 5: Advanced Considerations
Appendix:Telephony 101 (From Semaphore to Subnets)
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