Cisco BroadWorks Engineering Specialist

Course Information

Duration: 5 days

Version: BW Eng Specialist

Price: $3,500.00



Learning Credits: 35


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This course represents the second and final stage of achieving certification as a Cisco BroadWorks Certified Engineer.

It is designed to present the certification candidate with a more detailed level of information with supporting exercises within the BroadWorks Specialist course.

The overall objective is to expand the learning experience to include additional Cisco BroadWorks server technology not emphasized in the first stage of the track. Students are exposed to concepts and facts that provide a more technically detailed and complete view of the role and function of all BroadWorks servers within a stand-alone BroadWorks implementation.

Furthermore, it provides emphasis on the support requirements for maintaining high availability of service in the network.


In order to enroll in Cisco BroadWorks Certified Engineering Professional, students must have taken and become successfully certified in either BroadWorks Certified Engineering Professional or BroadWorks Certified Engineering Professional with IMS.

The attendees should possess the following:

  • A basic level of knowledge in Unix/Linux.
  • A basic level of knowledge in Telephony.
  • A basic level of knowledge in IP networking.
  • An RDP software installed on Windows laptops (e.g. Windows Remote Desktop) or an equivalent software on Mac, e.g. Apple RDP application

Target Audience:

Course Objectives:

Successful candidates will demonstrate the ability to:

  • Apply Network Function Manager skills and knowledge to follow the method of procedures to perform licensing assignments to a BroadWorks virtual machine accurately.
  • Will develop analytical thinking skills for purposes of determining the best or correct solution to a variety of BroadWorks servers (AS, NS, XSP, PS) and commonly seen vendor server solutions including but not limited to Session Border Controllers, Class-4 soft-switches / PSTN gateways.
  • Will have developed the necessary skills requirements for managing a Network Server’s dial plans and originating and terminating policies for advanced redirect server configuration and validation.
  • Will be able to configure and support the Government Emergency Telecommunications Service (GETS) high availability (for platform operators in the United States).
  • Will have developed the necessary skills required to support customer premise device configuration and service presentation under the auspices of BroadWorks Device Management.
  • Apply troubleshooting best practices that can be applied to prevent, detect, analyze and resolve encountered issues.    Furthermore, troubleshooting skills will be provided for analyzing Application Server call service processing to facilitate accurate determinations of prioritizations during call service interactions.
  • Determine the design and server configuration requirements to ready the BroadWorks network for Unified Communications including but not limited to desktop sharing, audio/video collaboration, and presence.
  • Will be able to configure the Xtended Services Platform (XSP) for support (or end of support) of the most commonly used access side applications that require http or XSI dialogs such as UC-One Business Communicator, Receptionist, and Device Management.
  • Will be able to software manage (patch) a BroadWorks network using the NFM server.

Course Outline:

  • Recap of the main topics tackled in the Engineering Professional course
  • Xtended Services Platform (XSP)
  • Dial Plan Translations and Routing (NS)
  • Server Performance Management
  • Device Management
  • AS Service Processing Analysis (VTR)
  • Profile Server (PS)
  • Network Function Manager (NFM)
  • Services Licensing