- SUNSET LEARNING EXCLUSIVE COURSE
Advanced Administration of Unified Communications Manager and Features (AAUCMF)
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Advanced Administration for Unified Communications Manager and Features (AAUCMF v15) is a 5-day instructor-led course designed to empower collaboration administrators with the advanced knowledge and hands-on experience needed to support, troubleshoot, and optimize Cisco Unified Communications Manager environments. This course is built on CUCM version 15 and is intended for experienced unified communications administrators who already have a working knowledge of CUCM and are ready to go deeper into advanced call routing, mobility, diagnostics, and intercluster communication.
AAUCMF is a follow-on course to ACUCM+AUC and combines elements from official Cisco courses such as CLFNDU, CLCOR, CLACCM, and CLCEI, along with additional real-world material developed exclusively by Sunset Learning Institute. The class utilizes the North American Numbering Plan (NANP) and includes labs with both SCCP and SIP phones, as well as H.323 and SIP gateways.
After a brief review of Unified Communications architecture and foundational configuration, the course covers newly introduced and enhanced features in CUCM 15.(NEW) It then transitions into the implementation of a multi-site dial plan architecture, focusing on signaling, overlapping directory numbers, digit manipulation, and PSTN backup using automated alternate routing. Additional modules cover call admission control, hardware media resource configuration, and intercluster communication using ILS and GDPR. Students will also deploy a basic CUBE and gain familiarity with core CUBE functions and configuration.
Throughout the course, administrators will configure and test features like Extension Mobility, Unified Mobility (including Single Number Reach), and Device Mobility. The class also emphasizes practical troubleshooting using Cisco’s Real-Time Monitoring Tool (RTMT), TranslatorX, and CUCM trace files. Reporting capabilities are addressed through labs that use the CDR Analysis and Reporting (CAR) tool to generate user, system, and call quality reports.
This course was created by Sunset Learning Institute to provide experienced collaboration administrators with the tools, labs, and insight they need to become more effective in their day-to-day roles. It is not a certification or implementation course, but rather a hands-on, skills-focused training experience.
Upcoming Class Dates and Times
All Sunset Learning courses are guaranteed to run
Course Outline and Details
Prerequisites
To fully benefit from this course, students must have the following prerequisite skills and knowledge:
- Experienced Cisco Collaboration administrator, or
- ACUCM+AUC and additional field experience
Target Audience
- Experienced Cisco Collaboration Engineers
- Anyone who has attended ACUCM+AUC and needs more training on advanced features and troubleshooting.
Course Objectives
After completion of this course, students will be able to:
Explain CUCM signaling behavior for phones, gateways, and media resources (SCCP, SIP, H.323)
Build and manage site-specific device pools, regions, locations, and date-time groups for HQ and branch sites
Use self-provisioning with LDAP to streamline phone onboarding and user profile setup
Configure Cisco Jabber and SIP phones in a lab environment
Set up and troubleshoot multisite call routing using H.323 gateways and SIP trunks
Route PSTN calls using Local Route Groups and dial plan tools like route patterns and translation patterns
Control call permissions using partitions, calling search spaces (CSS), and site-specific class of service
Configure inbound call routing based on caller ID and translation rules
Use RTMT and TranslatorX to collect, analyze, and troubleshoot SIP, SCCP, and H.323 call traces
Generate and interpret call usage, flow, and quality reports using the CUCM CAR tool
Implement Call Admission Control (CAC), Automated Alternate Routing (AAR), and call forwarding fallback
Configure and assign hardware-based media resources like DSP transcoders and conference bridges
Set up Intercluster Lookup Service (ILS) and Global Dial Plan Replication (GDPR) for intercluster calling
Deploy a basic Cisco Unified Border Element (CUBE) with local transcoding and translation patterns
Configure Cisco Unified Mobility, including Single Number Reach (SNR), remote destinations, and access lists (NEW)
Monitor CUCM services and features using built-in tools for diagnostics, reporting, and troubleshooting
Course Outline
Module 1: Review of CUCM and Overview of New Features
Module 2: Understanding End-User Implementation Options
- Lesson 1: Implementing End Users in CUCM Including LDAP Integration
- Lesson 2: Review of Cisco IP Phones and SCCP and SIP Signaling
- Lesson 3: Universal Device and Line Templates and Feature Group Templates
- Lesson 4: Deploying the Self-Provisioning IVR
Module 3: Dial Plan Architecture
- Lesson 1: H.323 and SIP Protocols and Signaling
- Lesson 2: Local Route Groups
- Lesson 3: Inbound Calls Routing in a Multisite Environment
- Lesson 4: Implementing Survivable Remote Site Telephony
- Lesson 5: Implementing Cisco Unified SCCP SRST
- Lesson 6: Implementing SIP SRST
- Lesson 7: Implementing Communications Manager Express in SRST Mode
Module 4: Intersite and Intercluster Calling Architecture and Features
- Lesson 1: Locations-Based Call Admission Control and AAR
- Lesson 2: Media Resource Implementation (DSPs)
- Lesson 3: Native Call Queuing
- Lesson 4: Configuring Intercluster Enhanced Locations Call Admission Control
- Lesson 5: Configuring a Basic CUBE
Module 5: Implementing Mobile and Remote Access
- Lesson 1: Expressway Architecture
- Lesson 2: Mobile Remote Access Features and Functions
- Lesson 3: Deploying Mobile and Remote Access Labs:
Labs
Lab 1: Connecting to the VMs Using Guacamole
- Task 1: Access Pod Workstations Using Guacamole
Lab 2: Implementing Site-Specific Device Pools
- Task 1: Activate Services on the CUCM servers
- Task 2: Create Regions and Locations for HQ and Branch
- Task 3: Create a Phone NTP Reference and Date-Time Groups for HQ and Branch
- Task 4: Create Cisco Unified CM Groups for HQ and Branch
- Task 5: Create Site-Specific Device Pools for Servers, HQ and Branch
Lab 3: Self-Provisioning IVR with LDAP Integration
- Task 1: Configure Cisco IP Communicator Phones for the Lab
- Task 2: Configure a Device Template, a Universal Line Template and User Profile for HQ Phones
- Task 3: Configure the Self-Provisioning IVR
- Task 4: Configure LDAP Integration
- Task 5: Add Phones Using the Self-Provisioning IVR
Lab 4: Building Branch Phones
- Task 1: Manually Configure a Cisco Unified SIP Phone
- Task 2: Prepare CUCM for Jabber Clients
- Task 3: Deploy Jabber in Phone-Only Mode
Lab 5: Implementing Basic Multisite Connections
- Task 1: Add an H.323 Gateway to Cisco Unified Communications Manager
- Task 2: Configure an H.323 Gateway for HQ PSTN Access
- Task 3: Add a SIP Trunk to Cisco Unified Communications Manager for Branch PSTN Access
- Task 4: Configure the SIP Gateway on the Branch Router
- Task 5: Create Route Groups, Route List, and Route Patterns
- Task 6: Configure PSTN Calling Routing Using Local Route Groups
- Task 7: Test and Troubleshooting Outbound HQ Calls
Lab 6: Building Line/Device Class of Service
- Task 1: Create a PSTN Dialing Plan with Site-Specific Elements
- Task 2: Configure CSS for Calling Privileges
Lab 7: Implementing Call Routing in a Multisite Environment
- Task 1: Implement Site-Code Intersite Dialing Using Enterprise Alternate Numbers
- Task 2: Configure Site-Specific Numbers for Operator
Lab 8: Configuring Inbound Calling in a Multisite Environment
- Task 1: Configure Partitions, CSSs, and Translation Patterns for Inbound PSTN Calls
- Task 2: Configure Inbound Call Routing Based on Caller-ID
Lab 9: Examining Call Traces with RTMT (NEW)
- Task 1: Installing RTMT to Use for Accessing Trace Records
- Task 2: Examining Call Traces with RTMT
- Task 3: Examining Call Traces with TranslatorX
- Task 4: Generating CUCM CAR Tool Reports
- Task 2: Generate User Reports
- Task 3: Generate System Reports
- Task 4: Analyze Calls
Lab 10: Implementing CAC and AAR
- Task 1: Configuring Regions and Locations for CAC
- Task 2: Configure AAR and CFNB to Route Calls over the PSTN If Denied by CAC
- Task 3: Restore Normal Operations
Lab 11: Implementing Media Resources
- Task 1: Add a Hardware Conference Media Resource
- Task 2: Configure Hardware Media Resources Access
Lab 12: Deploying the Intercluster Lookup Service (ILS) and GDPR
- Task 1: Configure Global Dial Plan Replication
- Task 2: Configure the Intercluster Lookup Service
- Task 3: Configuring SIP for ILS/GDPR Calling via SME
Lab 13: Implementing a Basic CUBE with Local Transcode Resources
- Task 1: Configure SIP Trunks and Route Patterns to CUBE
- Task 2: Configure Translation Patterns on CUBE
- Task 3: Configure Branch Router as CUBE
- Task 4: Configure DSP-based Transcoder at Branch CUBE
Lab 14: Configuring Cisco Unified Mobility (NEW)
- Task 1: Prepare CUCM for Mobile Connect/Single Number Reach
- Task 2: Associate an End User Account with the IP Phone and Enable the Use of Mobility
- Task 3: Configure Remote Destination Profiles and Remote Destinations
- Task 4: Configure Ring Schedules and Access Lists for Remote Destinations