The Cisco Administering Webex Connect course is your launchpad for mastering automated, intelligent, personalized customer interactions at scale with the Webex Connect Communications Platform as a Service (CPaaS).

Designed for solution architects, service developers and CX technologists, this 4-day course is hands-on, practical, and filled with real-world examples to help you confidently design, build and manage effective and efficient customer journeys. You’ll explore the full capabilities of Webex Connect—from its modular architecture, messaging orchestration tools, and API integrations to service provisioning, and multichannel delivery mechanisms. We’ll guide you through flow building logic, data management, service channel configurations, testing and debugging tools, template management, and outbound communication strategies. You’ll also learn how to manage your tenant and troubleshoot too.

Only available from Sunset Learning, the AWXCON course is delivered by expert instructors who bring industry experience and deep platform knowledge. Expect interactive instruction, guided labs and instructor Q&A to reinforce your learning. When we're done, you’ll know how to design, configure, and optimize a Webex Connect deployment to get the very best out of it for your business and your customers. You’ll also walk away ready to take the Administering Webex Connect exam and get your Certificate.

It’s a popular course so choose your time zone, date and register to secure your seat in class. Want to train your whole team? Contact us for private session options. This is your starting point for Webex Connect mastery. Let’s start building your expertise today.

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