Achieving ITIL Practitioner Certification

Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL© best practices in this ITIL© Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL© Practitioner certification exam, and three credits towards your ITIL© Expert certification.

Course Information

Price: $1,950.00
Duration: 2 days
Learning Credits:
Course Delivery Options

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

Train face-to-face with the live instructor.

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you.
*An SLI sales rep will confirm location availability prior to registration confirmation.

Attend the live class from the comfort of your home or office.

All Sunset Learning dates are guaranteed to run!



  • Hold the ITIL©_ Foundation Certificate in IT Service Management
  • Basic IT literacy and around two years of IT experience


Target Audience:

Professionals trying to obtain the ITIL Practitioner Certification


Course Objectives:

  • Prepare for and pass the ITIL Practitioner certification exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements, and communication
  • Leverage organizational change management


Course Outline:

Lesson 1 : Introduction to ITIL Practitioner

  • A structured implementation approach 
  • Key elements of ITIL Practitioner and how they work together 
  • Tailoring ITIL for projects of varying size 
  • Outlining the key principles

Lesson 2 : Guiding Principles and CSI Approach

  • Identifying key concepts 
  • Applying the Guiding Principles 
  • Executing the CSI Approach

Lesson 3 : Metrics and Measurement To Enable CSI

  • Defining and determining CSFs and KPIs 
  • Building a Current State Assessment Plan

Lesson 4 : Enabling CSI Through Effective Communication

  • Fostering Effective Communication 
  • Implementing Communication Tools and Techniques

Lesson 5 : Organizational Change Management To Support CSI

  • Defining Purpose, Value, and Challenges 
  • Identifying Tools and Techniques to support improvement

Lesson 6 : Putting ITIL Practitioner into Practice

  • Applying key concepts 
  • Exam Preparation