Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL© best practices in this ITIL© Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL© Practitioner certification exam, and three credits towards your ITIL© Expert certification.
Hold the ITIL©_ Foundation Certificate in IT Service Management.
Lesson 1 : Introduction to ITIL Practitioner
Lesson 2 : Guiding Principles and CSI Approach
Lesson 3 : Metrics and Measurement To Enable CSI
Lesson 4 : Enabling CSI Through Effective Communication
Lesson 5 : Organizational Change Management To Support CSI
Lesson 6 : Putting ITIL Practitioner into Practice