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INSTRUCTOR-LED COURSE

Achieving ITIL Practitioner Certification

Course Information

Duration: 2 days

Version: ITIL Practitioner

Price: $1,950.00

Certification:

Exam:

Learning Credits:

ALL DATES GUARANTEED

Check out our full list of training locations and learning formats. Please note that the location you choose may be an Established HD-ILT location with a virtual live instructor.

COURSE DELIVERY OPTIONS

  • Live Classroom

Train face-to-face with the live instructor.

  • Established HD-ILT Location

Interact with a live, remote instructor from a specialized, HD-equipped classroom near you.​

  • Virtual Remote

Attend the live class from the comfort of your home or office.

Register

OVERVIEW

Gain the foundational knowledge and skills for building an effective IT organization that supports and complements ITIL© best practices in this ITIL© Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL© Practitioner certification exam, and three credits towards your ITIL© Expert certification.

Prerequisites:

  • Hold the ITIL©_ Foundation Certificate in IT Service Management
  • Basic IT literacy and around two years of IT experience

 

Target Audience:

Professionals trying to obtain the ITIL Practitioner Certification

 

Course Objectives:

  • Prepare for and pass the ITIL Practitioner certification exam
  • Utilize the nine Guiding Principles and the CSI approach to manage ITIL improvements
  • Enable improvements with metrics, measurements, and communication
  • Leverage organizational change management

 

Course Outine:

Lesson 1 : Introduction to ITIL Practitioner

  • A structured implementation approach 
  • Key elements of ITIL Practitioner and how they work together 
  • Tailoring ITIL for projects of varying size 
  • Outlining the key principles

Lesson 2 : Guiding Principles and CSI Approach

  • Identifying key concepts 
  • Applying the Guiding Principles 
  • Executing the CSI Approach

Lesson 3 : Metrics and Measurement To Enable CSI

  • Defining and determining CSFs and KPIs 
  • Building a Current State Assessment Plan

Lesson 4 : Enabling CSI Through Effective Communication

  • Fostering Effective Communication 
  • Implementing Communication Tools and Techniques

Lesson 5 : Organizational Change Management To Support CSI

  • Defining Purpose, Value, and Challenges 
  • Identifying Tools and Techniques to support improvement

Lesson 6 : Putting ITIL Practitioner into Practice

  • Applying key concepts 
  • Exam Preparation

 

 

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