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IT Support Specialist

IT Support Specialist

IT Support Specialists diagnose, troubleshoot, and resolve technology issues for both internal teams and external customers, providing guidance on company-specific software and addressing various technical inquiries.

Job Titles: Desktop support specialist, IT Technician, Field Service Technician, Help Desk Analyst, Technical Support Specialist, Tier II Support, Technical Support Manager, IT Support Team Lead, Field Engineer
Annual Salary Average: $34,220 – $91,060

  • Make data easily accessible to those who need it
    Pay attention to customers’ descriptions of computer problems
    Ask questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software
  • Document changes, revisions, and problems
  • Provide other team members and managers with information
  • CompTIA Network+: Build on your knowledge with advanced networking skills.
  • CompTIA Security+: Learn the essentials of cybersecurity to protect networks and systems.
  • CompTIA Linux+: Develop the skills needed to manage Linux operating systems.
  • CompTIA Server+: Dive into server architecture, storage, and virtualization.

CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

Network Specialist

Network Specialist

Network specialists maintain and secure computer networks through troubleshooting, hardware configuration, and end-user training. Network architects and engineers design and build LANs, WANs, and intranets.

Job Titles: IT Specialist, Network Support Technician, Jr. System Administrator, Network Engineer, Network Administrator, Systems Engineer, Solution Architect, Systems Architect
Annual Salary Average: $49,560  $130,830

  • Make data easily accessible to those who need it
  • Connect devices to the network and ensure they function properly and securely
  • Ensure a secure transfer of data over internal and external networks
  • Back up network data
  • Evaluate and optimize network performance
  • Document network support activities
  • Provide end-user support
  • CompTIA A+: Gain essential skills for IT support roles, focusing on troubleshooting, networking, and security.
  • CompTIA Network+: Build on your knowledge with advanced networking skills.
  • CompTIA Security+: Learn the essentials of cybersecurity to protect networks and systems.
  • CompTIA Project+: Learn the basic concepts to manage small- to medium-sized projects successfully.

  • CompTIA Cloud Essentials+: Certifies the knowledge and skills need to make sound decisions about cloud technologies and their business impact.

  • CompTIA Linux+: Develop the skills needed to manage Linux operating systems.

  • CompTIA Server+: Confirms the technical knowledge and skills required to support and secure server hardware and software.

  • CompTIA Cloud+: Gives technical and non-technical professionals the basic concepts to successfully manage small- to medium-sized projects.

 

CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

Data Specialist

Data
Specialist

Data Specialists are tasked with overseeing the development of new databases, monitoring database performance and interpreting raw data and turning it into usable feedback and applications.

Job Titles: Database Specialist, Reporting Analyst, Data Analyst, Database Administrator, Business Intelligence Analyst II, Sr. Data Analyst, Sr Systems Analyst, Data Scientist, Sr Analytics Manager

Annual Salary Average: $45,630 – $162,410

  • Ensure that organizational data is secure
  • Back up and restore data to prevent data loss
  • Identify user needs to create and administer databases
  • Make and test modifications to database structure when needed
  • Maintain databases and update permissions
  • Merge old databases into new ones
  • Analyze data to identify patterns and trends
  • SAS
  • Oracle
  • IBM
  • Microsoft
  • SAS
  • Oracle
  • IBM
  • Microsoft

CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

Software & Web Developer

Software & Web Developer

Web Developers are responsible for the both the design and look of the site as well as the site’s technical aspects such as performance and capacity which are metrics of a website’s speed and traffic.

Job Titles: Web Developer, Software Developer,  Application Developer, Sr Web Developer, Senior Developer, Software Development Engineer, Software Architect

Annual Salary Average: $64,470  $168,570

  • Make data easily accessible to those who need it
  • Connect devices to the network and ensure they function properly and securely
  • Ensure a secure transfer of data over internal and external networks
  • Back up network data
  • Evaluate and optimize network performance
  • Document network support activities
  • Provide end-user support
  • Google

  • AWS

  • IBM

  • VMware

  • Redhat

  • Oracle
  • Google
  • AWS
  • IBM
  • VMware
  • Redhat
  • Oracle

 

CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.

Cybersecurity Specialist

Cybersecurity Specialist

Cybersecurity Professionals detect cyberthreats and implement changes to protect an organization. Cybersecurity Professionals must be able to take a step back and see the big picture to keep it secure from threats.

Job Titles: System/s Administrator, Network Engineer, System/s Engineer, Security Analyst, Security Engineer, Pen Tester, Senior Security Engineer, Senior Security Analyst, CISO

Annual Salary Average: $61,520  $165,920

  • Scan and assess network for vulnerabilities
  • Monitor network traffic for unusual activity
  • Investigate a violation when a breach occurs
  • Install and use software to protect sensitive information
  • Prepare reports that document security breaches
  • Research new security technology
  • Help end-users when they need to install or learn about new products and procedures
  • CompTIA Network+: Build on your knowledge with advanced networking skills.
  • CompTIA Security+: Learn the essentials of cybersecurity to protect networks and systems.
  • CompTIA Project+: Learn the basic concepts to manage small- to medium-sized projects successfully.

  • CompTIA CySA+: Apply behavioral analytics to the IT security field to improve the overall state of IT security.
  • CompTIA PenTest+: Learn penetration testing to manage vulnerabilities on a network.
  • CompTIA CASP+: Validate critical thinking and judgment across a spectrum of security disciplines in complex environments.

 

CompTIA certifications establish a baseline foundation of skills that you can build upon with other vendor or technology-specific certifications.