Cisco UCCE Specialist

The Value of the Cisco UCCE Specialist

The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

To complete your Cisco Unified Contact Center Enterprise Specialist Certification, you must pass the following exams.

Core Exam: 500-440 UCCED

This exam tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

Recommended Training:

Deploying Cisco Unified Contact Center Enterprise (DUCCE)

Core Exam: 500-450 UCCEIS

This exam tests a candidate’s knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. Skills assessed include install, setup, configure, and troubleshoot the solution.

Recommended Training: 

Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)

Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)