By Mike Keutzer | 34 Min Video 

Join Mike in a quick session on Custom Function, as seen in the Formula Editor of CCE Script Editor. We’ll show you the basics in a live demo. After watching this video, you will be able to create and use a Custom Function.

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Introduction to Custom Functions

Overview of the Formula Editor in Cisco Contact Center Enterprise (CCE).

Purpose and advantages of using custom functions in scripting.

Building and Using Custom Functions

Syntax, variables, and return values.

Demonstration of real-world function creation for routing logic and calculations.

Use Cases and Troubleshooting

Examples such as time-of-day routing, data manipulation, and conditional logic.

Common issues with debugging and validation techniques.

Instructor Bio:

Mike Keutzer has been involved in information systems for almost 30 years. His IT career started in the Marine Corps where he spent 8 years as a computer technician working on radar defense systems. He carried that experience to 20+ years of work in the private sector. After leaving the military Mike spent time working as a technician maintaining computers and printers, managing and supporting Mainframe, AS/400, Novell, UNIX, Mac, and Windows networks –mostly within the world of Contact (Call) Center environments.

In 2019, Mike finished the development of the current (v11) Enterprise Chat & Email course for Cisco, which has a successful following. Plans are underway to upgrade the course to v12. Speaking of CCE v12, Mike is currently involved, with other SLI team members, to revamp the UCCE courseware content. According to plans, 6 newly updated CCE courses will be added to the Cisco repository by the end of 2020, all based on Packaged CCE (PCCE).