AWXCON – Administering Webex Connect

Enablement & Adoption Training for Your Webex Contact Center Customers
Offer this course to your customers and attach it to your deals. AWXCON equips your customer’s solution architects, developers, and CX technologists to confidently design, build, and manage automated, intelligent customer journeys using the Webex Connect CPaaS platform, helping you accelerate adoption, reduce support effort, and strengthen contract renewals.

Why Offer This Course?
Webex Connect delivers powerful communications automation and multichannel engagement capabilities. AWXCON gives your customers the practical skills to maximize this platform — creating a clear value-add you can sell on every Webex Connect opportunity:

• Sales-ready attachment that increases average deal value and accelerates meaningful adoption of Webex Connect services
• Lowers partner delivery burden — customers become more self-sufficient, reducing support cases and partner escalation tickets
• Empowers customer specialists to design, configure, and optimize messaging flows, API integrations, data orchestration, and tenant management
• Protects scarce partner resources by shifting routine training and enabling an expert-led program
• Boosts renewal likelihood as well-trained customers see tangible value and ROI from their Webex Connect investments

Your Customer Audience
Ideal for customer roles that drive Webex Connect success:

• Solution Architects, Service Developers & Integrators
• Customer Experience (CX) Technologists and Platform Automation Engineers
• Anyone responsible for Webex Connect implementation and lifecycle support

Key Learning for your Customers
Hands-on, real-world training covering:

• Understand Webex Connect’s CPaaS capabilities, architecture, APIs and multichannel delivery
• Build and manage effective messaging and automated engagement journeys
• Configure service channels, data integration, and flow logic for real-world use cases
• Test, debug, optimize and troubleshoot Connect deployments
• Apply best practices for outbound communications, webhook handling and tenant administration

Students leave with experience and confidence to drive Webex Connect application and adoption.

Format & Packaging

• Instructor-led, interactive sessions with real-world examples and hands-on labs
• Suited for new deployments and existing customers
• Commonly bundled with new implementations, renewals, upgrades and expansions

Next Steps
AWXCON provides a proven, partner-friendly way to drive understanding and adoption of Webex Connect, protect delivery capacity, and support renewals. Contact us to explore partner pricing and scheduling options.