AWXCC – Administering Webex Contact Center

Enablement & Adoption Training for Your Webex Contact Center Customers
Offer this course to existing customers and attach it to your deals. The AWXCC course helps your customer admins and tech support people confidently run Webex Contact Center and drive adoption while enabling you to increase deal value, reduce support load, and improve renewal rates.

Why Offer This Course?
Adoption drives CCaaS retention and AWXCC gives you a simple, repeatable enablement motion:

• Offload the training headache from project and delivery teams
• Accelerate customer time-to-value, adoption and empower them with self-sufficiency
• Reduce support tickets, escalations and dependence on your scarce pre-sales resources
• Attach high-margin training to deals and increase renewal rates

Your Customer Audience
AWXCC is ideal for:

• System Administrators and Analysts
• Contact Center IT Leads and Technical Support Engineers
• Anyone involved in Webex Contact Centre implementation and in-life support

Note: This is not agent or supervisor training – see our Customer end-user training here

Key Learning for your Customers
Hands-on, real-world training covering:

• Architecture & tenant setup
• User, team, and role management
• Queues, routing, and desktop configuration
• Reporting, analytics, and operational tasks
• Basic troubleshooting and support readiness

Enables customers to operate independently and reduce partner dependency.

Format & Packaging

• Instructor-led, interactive sessions with real-world examples and hands-on labs
• Suited for new deployments and existing customers
• Commonly bundled with new implementations, renewals, upgrades and expansions

Next Steps
AWXCC provides a proven, partner-friendly way to drive adoption, protect delivery capacity, and boost recurring revenue. Contact us to explore partner pricing and scheduling options.