AWXAI – Administering Webex AI Assistant & Agent

Enablement & Adoption Training for Your Webex Contact Center Customers
Offer this course to existing customers and attach it to your deals. AWXAI enables your customer’s admins and tech teams to confidently design, build, and deploy AI-powered assistants and agents on Webex Contact Center, helping you accelerate time to value, reduce support load, and improve contract renewal outcomes.

Why Offer This Course?
AI capabilities are increasingly a differentiator in customer experience. AWXAI provides a repeatable, high-value training attach that supports adoption and tangible business outcomes:

• Sales-ready attachment that increases average deal value and accelerates customer adoption of Webex AI features.
• Lowers partner delivery burden, protects scarce resources and reduces support cases and escalations
• Empower customer specialists to deploy AI bots, evolve AI tools to make Webex Contact Centre an integral part of their AI strategy

Your Customer Audience
Ideal for customer roles responsible for AI and advanced contact center operations:

• System Administrators and Analysts
• Digital Platform Architects, AI System & Contact Center Engineers

Anyone involved in Webex Contact Centre AI implementation and in-life support

Key Learning for your Customers
Hands-on, real-world training covering:

• AI Assistant & Agent fundamentals and use cases
• Using AI Agent Studio and knowledge bases
• Building scripted and autonomous AI Agents
• Designing natural, LLM-driven interactions
• Deploying feature-rich AI bots into production
• Real-world best practices and ROI-focused sizing tools

Students leave with working assets and confidence to drive AI adoption in their contact center.

Format & Packaging

• Instructor-led, interactive sessions with real-world examples and hands-on labs
• Suited for new deployments and existing customers
• Commonly bundled with new implementations, renewals, upgrades and expansions

Next Steps
AWXAI provides a proven, partner-friendly way to drive understanding and adoption of AI capabilities, protect delivery capacity, and boost renewals. Contact us to explore partner pricing and scheduling options.