By John Meersma | 60 Min Video

This session explores how AI tools like ChatGPT can simplify and accelerate the work of Cisco Collaboration admins. You’ll see practical examples of using AI to learn SIP call flow and headers, troubleshoot CUCM/CUBE/Webex Calling issues, and build configurations and automation scripts. Whether you’re decoding SIP debugs or generating dial-peers and playbooks, this video shows how AI makes your job easier—from SIP to Script.

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AI-Powered Collaboration Administration

• AI tools like ChatGPT can significantly simplify and accelerate Cisco Collaboration admin work by learning SIP call flow, troubleshooting CUCM/CUBE/Webex Calling issues, and building configurations and automation scripts.
• AI can decode SIP debugs, generate dial-peers and playbooks, and examine SIP traces to determine if issues are client or server-side, making complex admin tasks more manageable.
• AI can provide step-by-step instructions for using new tools and technologies, making it easier to learn and understand complex concepts and troubleshoot issues in Cisco devices.

SIP Call Setup Insights

• SIP delayed offer is the default for Unified Communications Manager (CUCM), where the server sends a request without including the SDP (Session Description Protocol) offer, making it passive and unfavorable for providers who prefer early offer.
• Early offer in SIP involves the initiator sending the SDP offer immediately, specifying supported codecs, port, IP address, and other necessary details for faster call setup.
• SDP in SIP call setup contains essential media details like codec, port, IP address, packetization rate, and comfort noise settings, which must be sent back and forth with every SIP call.

Troubleshooting and Analysis

• Cisco CUCM CLI commands like utils trace collect cucm collab 5 minutes can be used to perform a call trace and troubleshoot issues with SIP call setup and routing.
• Solar Winds SFTP can be used to download and read call traces collected by CUCM, containing detailed information about SIP call setup and routing, including invite, response, SDP, and error messages.
• AI can help analyze and troubleshoot complex issues in Cisco devices, such as login issues and dial-peer automation, by providing detailed step-by-step instructions and highlighting relevant commands.

AI-Assisted Learning and Configuration

• AI can summarize YouTube videos and highlight commands for Cisco admins, making it easier to learn and understand complex technologies like SIP and WebEx.
• AI can help build and troubleshoot complex configurations and automation scripts in Cisco devices, reducing errors and improving efficiency in collaboration environments.

Instructor Bio:

John Meersma has nearly twenty years of experience working in the IT industry. His focus areas are Collaboration, voice, video, and SIP, in addition to routing and switching. John has put his enthusiasm for data networking and his love of working with people to work as an instructor. Over the past two decades, he has taught various IT courses to diverse audiences.

John’s past employment includes monitoring the global WAN for a large pharmaceutical company, spending over five years as a university professor of Cisco and Microsoft curriculum, training engineers for Fortune 50 companies, and independent consultation for small and mid-sized organizations. John has also created and delivered custom courses for Dell Computers. He was also co-owner of an IT consulting firm serving non-profit organizations throughout southwest Michigan. He designed and implemented secure data storage solutions for local hospitals and installed Voice over IP infrastructure for area school districts.