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Table of Contents
About Sunset Learning Institute
What is Sunset Learning Institute (SLI)?
Sunset Learning Institute is a technical training and learning solutions provider specializing in instructor-led and on-demand training. Since 1996, we’ve helped organizations and individuals build skills in technologies like Cisco, Microsoft, AI, Cybersecurity, AWS, DevOps, and more.
What makes SLI different from other training providers?
- All our public courses are guaranteed to run, so you don’t waste time waiting on cancelations.
- We offer both off-the-shelf certification courses and fully custom learning solutions.
- Our delivery system is consistent and scalable. We have live classroom training locations along with digital and virtual training options.
Where is Sunset Learning located?
- Our corporate headquarters is in Reston, VA: 12120 Sunset Hills Road, Suite 100.
- Our operational headquarters is in Centennial, CO: 6892 S. Yosemite Court, Suite 1-101.
Which vendors does Sunset Learning partner with?
Sunset Learning partners with major vendors like Cisco, AWS, Microsoft, ITIL, CompTIA, Red Hat and others to provide official training and certifications.
Courses and Training Offerings
What types of courses do you offer?
We offer instructor-led authorized technical training in areas such as: Cisco, AWS, Microsoft, DevOps, Red Hat, CompTIA, and more. We also offer on-demand digital learning so learners can access content anytime, anywhere.
We also provide:
- Managed Learning Services, to help scale and administer your training programs
- Custom Learning Solutions, for tailored courses aligned to your business strategy.
Do you have public classes and private (onsite) training?
Yes, we run public classes that anyone can register for, and we also offer private or on-site training solutions for organizations that want to train teams.
Are Sunset Learning classes guaranteed to run?
Yes. One of our differentiators is that all public SLI courses are “guaranteed to run.”
This means once a class is on the schedule, it will not be canceled due to low enrollment. For learners, this provides confidence to plan ahead, book travel, secure time off, or align team schedules, without worrying about disruptions.
For managers, it ensures training timelines stay on track and project plans aren’t delayed. Guaranteed-to-run courses offer reliability, consistency, and peace of mind in an industry where cancellations are common.
Do your courses have hands-on labs?
It depends on the class, but most courses include hands-on labs for practical experience. Refer to the individual course outline to determine if labs are included.
Are your courses vendor authorized?
Yes. All of our courses are fully authorized by the respective technology vendors. We maintain direct partnerships with each vendor to ensure we deliver the most accurate, up-to-date, and approved curriculum available. This means our instructors use official course materials, follow certified learning paths, and provide training that aligns with current exam objectives and real-world best practices. Vendor authorization also ensures students receive recognized training credits and are best prepared for certification or on-the-job application.
Certifications and Exams
Do your courses prepare me for certification exams?
Yes. Many of our courses are certification-based, meaning they align with industry exams (e.g., Cisco, AWS, Microsoft) to help you earn professional credentials.
Can I take certification exams through Sunset Learning?
While we can help you train for certification, exam delivery depends on our partner testing centers. Reach out to us for details on exam scheduling or proctoring.
Are exams included in the course price?
Typically, exams are purchased separately unless stated otherwise in the course details.
Does Sunset Learning guarantee passing the exam?
While Sunset Learning provides comprehensive training, passing the exam depends on individual effort and preparation.
How do exam vouchers work?
You may receive a testing voucher through your employer or when you purchase a class from Sunset Learning. If you purchase a voucher through SLI, it may take up to 5 business days to reach you. Please schedule your exam according to this policy. You redeem vouchers when you go to register for the exam. There will be a specific spot to enter a voucher number as a payment method.
Testing Center
What ID’s do I need to bring to the testing center when I take my exam?
All exams need at least one form of primary ID. A Primary ID is a government-issued ID has your photo and signature on it, your name spelled correctly, and is not expired. Examples include a driver’s license or passport.
Some exams require a secondary form of ID. These ID’s need to state your name, have a signature, and is not expired. This includes a credit or debit card and hunting/fishing licenses.
You can confirm ahead of time with your exam sponsor or Pearson Vue about what IDs are required for your exam.
What is the cancellation or reschedule policy for the testing center?
Cancellations or reschedule requests must be submitted at least 24 hours before your scheduled test time. Please reach out to your test sponsor or Pearson Vue for assistance cancelling or rescheduling your exam.
What items are permitted in the testing center?
Items like cell phones, wallets, keys, jackets, purses, hats, water bottles, and study materials are not permitted in the testing center. They need to be left in the car or we have lockable drawers for you to store your belongings.
Labs
How do hands-on labs work?
All our labs are delivered virtually. All “hands-on” lab work will be done through a virtual interface or web browser. However, online lab platforms vary between technologies and classes. Please contact us for specific class lab information.
To attend class and access the labs, you need the following items:
- Video conferencing application if you are attending virtually and the link for it
- Link or set of links to courseware
- Lab access info
All lab information will be emailed to students a few days prior to the start of class.
How do I access my labs?
Upon registration, students will receive instructions on how to get links to labs and other course materials. Students will have access to an online portal that contains everything they need for the course. Instructors thoroughly go through all lab information at the start of class.
Students receive the same experience whether they are attending class virtually or are in the classroom with the instructor. Access to the labs come with the courseware and can be started at the beginning of class.
Do you recommend having two screens for training?
Yes, students have commented that they have a better experience in class with two screens. They use one to watch the instructor and the other to perform lab work. Switching between screens can be a hassle so some students prefer the double screen view. This mostly applies to virtual students, although students in a live classroom have this capability as well.
Custom Learning Solutions
What are “Custom Learning Solutions”?
Sunset Learning custom training solutions are highly tailored training programs designed to meet your specific business goals , not just technical skills. We can build learning around strategic objectives like talent development, reskilling, or operational efficiency.
What is your process for building custom training?
Our team collaborates with you to understand business needs, then designs learning experiences, whether live events, long-term projects, or managed services that drive real results.
Can you support large-scale training deployment?
Yes. With our managed learning services, we can scale training programs across your organization, track learner progress, and align outcomes with your business objectives.
Can custom training include multiple technologies?
Yes, our custom learning solutions are tailored to your organization’s needs. Our team can combine topics across different vendors and technologies in one program.
Digital Learning / On-Demand Training
What is “on-demand digital learning”?
This refers to training content that learners can access online, anytime, on any device. Instead of waiting for scheduled classes, employees can learn at their own pace.
Who is on-demand learning for?
On-demand learning is ideal for organizations with distributed teams, or individuals who prefer self-paced training. It’s also great for reinforcing key skills without interrupting workflow.
How long do I have access to an on-demand courses?
Access duration varies by course but is typically 6 to 12 months. Please check your individual course for specific access timing.
Are labs included in on-demand training?
Yes, most on-demand courses include virtual labs for hands-on practice. Please check your individual course for lab access.
Can I interact with instructors in on-demand training courses?
Some on-demand programs include Q&A sessions or discussion boards for instructor interaction.
Is on-demand training mobile-friendly?
Yes, courses are accessible on most devices, including tablets and smartphones. However, most people prefer to use larger screens.
Registration, Pricing & Logistics
How do I register for a course?
Navigate to our Find a Course section on the website, or search by training offerings, select the course and date you want, then follow the registration form prompts.
What payment types do you accept?
In most cases, we accept credit cards, checks, and purchase orders. For some classes we accept vendor learning credits. For a custom quote, contact our team and we’ll provide pricing tailored to your needs.
What if a public course gets canceled?
We promise a “guaranteed to run” policy for public classes, so cancellation is very rare. In the unlikely event of a cancellation, we’ll work with you to reschedule or offer a refund or credit.
Are group discounts available?
Yes, in most cases. Our team can work with you to offer discounts for group registrations, private training, and corporate training packages.
Once I'm registered, when will I receive my course materials?
In most cases, course materials are provided via email the Thursday before your class start date. You can check to see if your course materials are available right here.
Questions about your upcoming registration? Start a chat with Sunny to answer questions about your specific class!
Is on-demand training mobile-friendly?
Yes, courses are accessible on most devices, including tablets and smartphones. However, most people prefer to use larger screens.
Support and Contact
Who can I reach out to for help or questions?
You can contact us via:
- Email: info@sunsetlearning.com
- Phone: 888-888-5251
- Live chat on our website
- Through our website contact us form
You can expect a response from our team in 1-2 business days.
Do you support learning teams within companies?
Yes, through our managed learning services and custom learning solutions, we can partner with your L&D or training teams to build and deliver ongoing programs.
Is technical support available during courses?
For instructor-led training, your live instructor will be able to assist with virtual labs and course access issues.
Policies and Other Information
Do you have a refund or cancellation policy?
Yes, we do. You can find the details on our Terms and Conditions page.
Do you offer career opportunities?
Yes! We have a Career Opportunities page where you can explore roles at Sunset Learning.