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CISCO IP TELEPHONY UPDATE 4.0
Introducing the course that combines
CIPT Part 1 and CIPT Part 2
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Who should attend?
This course is designed for Call Center Managers, Product Managers, Telecom Analysts, IP Engineers and other individuals responsible for:
- Configuring and supporting Cisco CallManager to support IP Phones
- Configuring and supporting Cisco CallManager to support Video Conferencing
- Securing the IP Communications Network
- Managing IP Communications Solutions
Course Outline: ICM Bootcamp (ICM-BC) SRP: $3,295.00
Course Length
5-Days
Course Overview
This 5-day course is intended for engineers who are familiar with the Cisco Call Manager 3.x platform and need to be brought up to speed on the version 4.x platform. Cisco now has a 2-part class for CIPT 4.0 training that covers everything from CIPT 3.x as well as the new features, however it spans over a 2-week period and requires 8-days of instructor-led training.
This SLI developed courses is specifically intended to provide the engineer with pre-existing knowledge of the 3.x platform an alternative to standard Cisco training that allows them to receive everything they need to move to the 4.x platform in a single 5-day course. Due to the nature of the course and audience, extended hours may be required to ensure all information is covered.
Prerequisites
Previous CIPT training, or equivalent CCM 3.x experience.
Target Audience
Network Engineers who are familiar with Cisco CallManager 3.x but do not have 2 weeks to train on the updated CCM 4.x features and functions.
Course Objectives
After completing this course, students will be able to:
Configure a generic ICM system using the Configure ICM utility
Create several call routing and administrative scripts using the Script Editor utility
Generate real time and historical ICM reports using standard templates from the Web view utility
Perform basic ICM maintenance, troubleshooting and component installation.
Course Outline
Course Introduction
Cisco CallManager Cluster & Deployment Options
Setting Up Cisco CallManager
Cisco Bulk Administration Tool
Call Admission Control & Survivable Remote Site Telephony.
Enabling Features for Users, Media Resources, Configuring Media Resources, Softkey Template, Features, and Configuring IP Phones.
Applications
Enabling Video Calling and Conferencing
Securing IP Communications
Monitoring & Managing IP Communications
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The Cisco IP Telephony Update 4.0 Course will be available in Sunset Learning Institute's public schedule beginning in Q3-2005. For information on a private or custom delivery at your location, e-mail info@sunsetlearning.com.
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"I just met with my boss about the CCNP training. The SLI Instructor was truly great. He gave one of the finest presentations on Voice Technology that I have ever seen. He is patient, personable, and a terrific teacher.
Don’t let him get away."
Alan-FCCJ
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