Administering Unified Communications Manager and Unity
(Unified Communications Manager 6/7 and Unified Unity 5.0)
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Administering Unified Communications Manager and Unity (AUCMU) covers day-to-day administration of CUCM 6/7 and Unity 5. This includes moves, adds, changes, dial plan administration, user administration, and device administration for Cisco Unified Communications Manager (CUCM). The course also covers subscriber administration, auto attendant administration, and feature administration for Unity. In addition to all of this SLI has significantly improved our original course by adding unified mobility including device mobility, extension mobility, and mobility access into the curriculum. We have also added sections in the Unity portion of the course that cover auto attendant, call recovery, message monitoring, and broadcast administration. A large number of data and voice terminology and foundation technology is introduced. It is therefore preferable if students have a solid foundation in networking equivalent to CCNA level knowledge.
Who Will Benefit From This Course?
This course has been designed for administrators who wish to gain knowledge to effectively administer, manage, maintain and troubleshoot the Unified Communications Manager and Unity components. This course is also ideal for anyone looking for a working knowledge of the daily functions of CUCM and Unity.
Why Take This Course From SLI?
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Sunset Learning originally conceived and designed this course.
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Special Features SLI has added to the curriculum include:
- Mobility access – lets you use a cell phone in conjunction with our office phone.
- Unified Mobility – treating cell phone as office phone, you can transfer the office phone to cell phone without missing a beat.
- Extension mobility – allows you to log into a phone so that your extension goes wherever you do.
- Call recovery – the ability to recover calls when you drop the call. You will be able to “get back to where you were before dropping the call, if you’re listening to voice mail.”
- Message monitoring – you can retrieve call and pick up call while someone’s leaving you a voice message.
- Phone view – allows you to use LCD phone display to listen to your most important voicemails.
- IVR Functionality
- Message broadcast administrator – for emergency notification (mass messages).
- Basic understanding of Local Area and Wide Area Networks
- Familiarity with POTS, PBX and PSTN Telephone Concepts
- Fundamental knowledge of TCP/IP including addressing, protocols and communications
- Familiarity with Browser based and Remote System administration
After completing this course the student will have an understanding of:
- Unified Communications Manager and Unity architecture and design
- Unified Communications Manager and Unity Integration
- Unified Communications Manager and Deployment Options
- Management of Cisco IP Phones in the Cisco Unified Communications Manager environment
- Basic and Advanced Dial Plans
- Administration and Management of Class of Restrictions/Class of Service) in a UC environment
- Management of Communications Manager features
- Configuration and Management of user options
- Using Communications Manager Bulk Administration Tool (BAT)
- Adding subscribers to Unity and configuring options
- Configuring a Phone Tree in Unity utilizing Call Handlers, Interview Handlers, Directory Handlers and Call Routing Rules
- Basic Troubleshooting of Unified Communications Manager and Unity
Introduction to Cisco Unified Communications Manager
Understanding Cisco Unified Communications Manager Architecture
- Understanding Cisco Unified Communications Manager Deployment and Redundancy Options
Administration of Cisco Unified Communications Manager
- Understanding Cisco Unified Communications Manager Administration Options
- Managing Services and Initial Configuration of Cisco Unified Communications Manager
- Managing User Accounts in Cisco Unified Communications Manager
Single-site On-Net Calling
- Understanding Endpoints in Cisco Unified Communications Manager
- Implementing and Hardening IP Phones
Single-site and Multi-Site Off-Net Calling
- Implementing Multisite Connections
- Configuring Cisco Unified Communications Manager Call-Routing Components
- Implementing a Dial Plan for Multisite Deployments
- Implementing Cisco Unified Communications Manager Digit Manipulation
- Implementing Calling Privileges in Cisco Unified Communications Manager
- Implementing Call Coverage in Cisco Unified Communications Manager
Features and Applications for Multisite Deployments
- Implementing Device Mobility
- Implementing Extension Mobility
- Implementing Cisco Unified Mobility
Implementation of Features, and Applications
Configuring Cisco Unified Communications Manager User Features
- Configuring Presence-enabled Speed Dials and Lists
- Integrating Cisco Unified Communications Manager with Voice-Mail Systems
Cisco Unified Messaging Overview
- Understanding Cisco Unity Standard System Features
- Understanding Cisco Unity Standard User Features
- Understanding Cisco Unity Optional Features
- Configuring Cisco Unity Users
- Understanding Cisco Unity Auto-Attendant Call Handlers
- Configuring Cisco Unity Auto-Attendant Features
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