Implementing Cisco Unified Messaging (IUM) Version 5.0

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Course Overview

Implementing Cisco Unified Messaging (IUM), formerly Cisco Unified Communications System Engineer (UCSE) is a five-day course that provides students with best practice information on how to administer, install, configure, operate and maintain a Cisco Unified System in either a stand-alone voice mail or unified messaging environment, as well as lessons on Cisco Unity Connection. IUM is one of two courses recommended for individuals seeking qualification for the Cisco Unity Support Specialization.

Prerequisites

• Solid understanding of Microsoft Windows, Microsoft Exchange, or IBM Lotus Domino
• Ability to competently program at least one telephone switching equipment (i.e. Cisco CallManager, NEC, NEAX 2000 or 2400, Avaya Definity Series, etc.)

Course Outline

• An Overview of a Cisco Unified Communications System
• Unity Connection
• Cisco Unified Communications General Setup
• Unified Communications Subscribers: A Complete Reference
• Unified Communications System Monitoring and Maintenance