Cisco Unified Customer Voice Portal Development (CVPD) Version 7.0

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Course Overview

This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution.

Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensive full-featured application. Students also learn how to extend Studio using pre-written Java-based code

Each student has his/her own development environment that includes the Cisco IOS voice gateway, speech recognition, text-to-speech, CVP Studio and VXML Server, and a soft phone to place calls.

Students have ample practice analyzing log files for debugging and using administrative scripts for graceful updates and suspensions of applications.

Who should take this course?

CVPD is intended for VUI designers, application developers, Java programmers, Sales and PreSales, Technical Support, and Project Managers who want to learn to use the graphical tool to build IVR applications.

Course Outline

• Overview of the full and stand alone CVP Deployment Models, including an overview of ICM Scripts to route calls to Call Studio applications
• Writing Studio graphical applications which include:
  • Menus
  • Collecting caller input
  • Working with variables
  • Invoking Studio Subroutines from other Studio application (New!)
  • Using the Studio Debugger (New!)
  • Say it Smart to convert data into spoken audio (speak as date, time, digits, etc.)
  • Database interactions
  • Prompting and reprompting
  • VXML properties as they apply to CVP Studio
  • VXML events and Hotevent elements
  • Global commands (Hotlinks) to allow callers to 'start over', 'go back,' 'agent'
  • Handling errors
  • Understanding the VXML Root Document
  • Using Studio's Documenter and Prompt Manager
  • Adding custom java components to Studio
• Administration is covered throughout the course:
  • Configuring log file properties
  • Using logs for debugging
  • Enabling VXML loggin
  • Administrative scripts for graceful updates or suspensions of the server
  • Important files
  • Directories in which associated Java class files may reside