Class Locations and Dates

Length

5 days

Course Overview

Introduction to and Administration of Cisco Unified Communications (UC). Unified CallManager 5.x and Unity 4.x administration and management are covered in the course. The class will include hands-on lab exercises to simulate configuration of a corporate telephony environment. The focus will be the daily tasks of administering, maintaining and troubleshooting of a Cisco Unified Communications system.

Prerequisites

• Basic understanding of Local Area and Wide Area Networks
• Familiarity with POTS, PBX and PSTN Telephone Concepts
• Fundamental knowledge of TCP/IP including addressing, protocols and communications
• Familiarity with Browser based and Remote System administration

Target Audience

Administrators who wish to gain knowledge to effectively administer, manage, maintain and troubleshoot the CallManager and Unity components.

Course Objectives

Upon completion the student will have an understanding of:

• Unified CallManager 5.x and Unity 4.x architecture and design
• Unified CallManager 5.x and Unity 4.x Integration
• Unified CallManager Clustering and Deployment Options
• Management of Cisco IP Phones in the Cisco Unified Call Manager environment
• Basic and Advanced Dial Plans
• Administration and Management of Class of Restrictions/Class of Service) in a UC environment.
• Management of CallManager features
• Configuration and Management of user options
• Using CallManager Bulk Administration Tool (BAT)
• Adding subscribers to Unity and configuring options
• Configuring a Phone Tree in Unity utilizing Call Handlers, Interview Handlers, Directory Handlers and Call Routing Rules.
• Basic Troubleshooting of Unified CallManager and Unity

Course Outline

Course Introduction - Course Overview

Introduction to Unified Communications Components

• Overview and clarification of Unified Communications Architecture.

  Unified Cisco Call Manager - Call Manager Cluster and Deployment Options

• Overview of CallManager clustering

  Devices - Configuring Cisco CallManager to Support IP Phones

• Initial Unified CallManager configuration to support adding devices
• Softkey Templates
• BAT
• Switch configuration for Power, VLANs and COS

  Lab: Initial Unified CallManager configuration and auto registration of devices, installation and use of BAT. Configure softkey template.

  Route Plan - Route Plan Basics

• Introduction to Route Plans - Route Patterns, Route Lists, Route Groups, Gateways
• Overview of Gateways - ICT, H.323, MGCP, SIP
• Unified CallManager digit analysis

  Lab: Configuring basic route plans. Gateways and Route Patterns

  Route Plan - Advanced Route Plan

• Route filters; discard digit instructions, transformation masks, translation patterns
• Route plan report

  Lab: Configuring advanced route plans. Adding Route Groups and Route Lists

  Route Plan - Telephony Class of Service (CSS and Partitions)

• Explanation of COS/COR in a UC environment
• Calling Search Space and Partitions defined
• E911 special considerations Lab: COS/COR - configuring CSS and Partitions to restrict/permit dial access.

  Features Plus - Media Resources

• Conferencing - Hardware vs. software
• Transcoding - Requirements and Implications
• Music on Hold (MOH)
• Media Resource Groups, Media Resource Group Lists

  Unity - Integration in a Call Manager environment

• Unity overview, call flow basics, CallManager/Unity integration.
• Configuring Voice Mail Ports, Profiles and Pilots, MWI On/Off
• Unity features - Auto Attendant, 1 key dialing, Time of Day rules

  Lab: Integration of CallManager and Unity

  Unity - The Basics of Administration

• Introduction to the Unity Administration page
• Media Master operation
• Schedules
• Licensing
• Ports
• Call Handlers
• Adding Subscribers and configuring Class of Service (COS)
• Distribution Lists
• Subscriber Templates

  Unity - Configuring call handlers and implementing one key dialing

• Default Call Handlers - Opening Greeting, Goodbye, Operator
• Special Case Handlers - Directory Handlers, Interview Handlers Lab: Configuring your Unity system to function as an Auto Attendant - getting more out of your Unity system than Just Voice Mail.

  Unity - System Monitoring and Maintenance

• Status Monitor
• Reporting Tools
• Unity Tools Depot

  Lab: Built in monitoring and troubleshooting tools in Unity

  Labs: Final Integration Lab, includes configuration of all above mentioned topics in a complete end to end Corporate Telephone System and Phone Tree.