Length	5 days
Course Overview	Administering Unified Communications (AUC), formerly known as Cisco CallManager and Unity Administration (CCMU), covers Cisco Unified Communications Manager 5.x and Unity 4.x administration and management. This class is designed to pick up where BUC leaves off. The class includes hands-on lab exercises to simulate configuration of a corporate Unified Communications environment. The focus will be the daily tasks of administering, maintaining and troubleshooting of a Cisco Unified Communications system. A large number of data and voice terminology and foundation technology is introduced. It is therefore preferable if students have a solid foundation in CCNA level knowledge.
Target Audience	Administrators who wish to gain knowledge to effectively administer, manage, maintain and troubleshoot the Unified Communications Manager and Unity components.
Prerequisites	Basic understanding of Local Area and Wide Area Networks Familiarity with POTS, PBX and PSTN Telephone Concepts Fundamental knowledge of TCP/IP including addressing, protocols and communications Familiarity with Browser based and Remote System administration
Course Objectives	After completing this course, the student should be able to: Unified Communications Manager 5.x and Unity 4.x architecture and design Unified Communications Manager 5.x and Unity 4.x Integration Unified Communications Manager and Deployment Options Management of Cisco IP Phones in the Cisco Unified Communications Manager environment Basic and Advanced Dial Plans Administration and Management of Class of Restrictions/Class of Service) in a UC environment Management of Communications Manager features Configuration and Management of user options Using Communications Manager Bulk Administration Tool (BAT) Adding subscribers to Unity and configuring options Configuring a Phone Tree in Unity utilizing Call Handlers, Interview Handlers, Directory Handlers and Call Routing Rules Basic Troubleshooting of Unified Communications Manager and Unity
Course Outline	Course Introduction - Course Overview Introduction to Unified Communications Components Overview and clarification of Unified Communications Architecture. Unified Cisco Communications Manager - Communications Manager Cluster and Deployment Options Overview of Communications Manager clustering Devices - Configuring Cisco Communications Manager to Support IP Phones Initial Unified Communications Manager configuration to support adding devices Softkey Templates BAT Switch configuration for Power, VLANs and COS Lab: Initial Unified Communications Manager configuration and auto registration of devices, installation and use of BAT. Configure softkey template. Route Plan - Route Plan Basics Introduction to Route Plans - Route Patterns, Route Lists, Route Groups, Gateways Overview of Gateways - ICT, H.323, MGCP, SIP Unified Communications Manager digit analysis Lab: Configuring Basic Route Plans. Gateways and Route Patterns Route Plan - Advanced Route Plan Route filters; discard digit instructions, transformation masks, translation patterns Route plan report Lab: Configuring advanced route plans. Adding Route Groups and Route Lists Route Plan - Telephony Class of Service (CSS and Partitions) Explanation of COS/COR in a UC environment Calling Search Space and Partitions defined E911 special considerations Lab: COS/COR - configuring CSS and Partitions to restrict/permit dial access. Features Plus - Media Resources Conferencing - Hardware vs. software Transcoding - Requirements and Implications Music on Hold (MOH) Media Resource Groups, Media Resource Group Lists Unity - Integration in a Communications Manager environment Unity overview, call flow basics, Communications Manager/Unity integration Configuring Voice Mail Ports, Profiles and Pilots, MWI On/Off Unity features - Auto Attendant, 1 key dialing, Time of Day rules Lab: Integration of Communications Manager and Unity Unity - The Basics of Administration Introduction to the Unity Administration page Media Master operation Schedules Licensing Ports Call Handlers Adding Subscribers and configuring Class of Service (COS) Distribution Lists Subscriber Templates Unity - Configuring call handlers and implementing one key dialing Default Call Handlers - Opening Greeting, Goodbye, Operator Special Case Handlers - Directory Handlers, Interview Handlers Lab: Configuring your Unity system to function as an Auto Attendant - getting more out of your Unity system than Just Voice Mail Unity - System Monitoring and Maintenance Status Monitor Reporting Tools Unity Tools Depot Lab: Built in monitoring and troubleshooting tools in Unity Labs: Final Integration Lab includes configuration of all above mentioned topics in a complete end-to-end Corporate Telephone System and Phone Tree
Contact an Account Manager to reserve your seat in: Administering Unified Communications (AUC) Version 1.0 Phone: 1-888-888-5251. E-mail: info@sunsetlearning.com  Printer-friendly Version     Click to download a free copy of Acrobat Reader