Class Locations and Dates

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Length

3 days

Course Overview

Recent statistics show that almost 30% of all IT projects are never completed, and an additional 51% of IT projects are challenged by time and budget over runs, and are lacking significant functionality once they are finally delivered. The technology exists to make IP Telephony projects successful. Without proper project planning and process in place, there can be a significant risk of project failure. Streamlining the processes for smooth deployments and setting the right customer expectations will maximize profitability for the integrator as well as maximize return on investment for the customer. This 3-day project planning and implementations course is designed to assist integrators and resellers in making their IP Telephony projects successful. This is a comprehensive course on generally accepted IT project management practices inclusive of our own select case studies based on actual IP Telephony deployments.

Prerequisites

Students should have a general familiarity with Voice and Data networking

Target Audience

Course Objectives

Upon successful completion of the course, students will be able to:

• Identify the major areas to consider when building a cost analysis model for an IP Telephony (IPT) migration and installation, including the cost of downtime for both telephony and their critical applications.
• Describe the project management process, tools and structure, what the key components are in managing an IT project.
• List key roles and responsibilities in the IPT planning and rollout process, including the value of a dedicated Project Manager
• Understand the value of identifying all key users and building a comprehensive needs analysis interview process
• Modify provided templates to perform a features and functionality analysis for the new system.
• Define a process for examining a customer's existing network to determine its readiness for an IPT deployment
• Develop a strategy for deploying IPT in a given environment.
• Describe how the implementation will be done and what items must be considered during the implementation process
• Describe the vital role training, especially end-user training, plays in the IPT implementation process
• Understanding the value of and planning for Day 2 Support
• List the items that need to be cleaned up, documented and optimized for a successful IPT migration/implementation

Course Outlines

• Phase 1: Qualifying the Project
• Phase 2: Pre-Purchase Evaluation
• Phase 3: Project-Planning
• Phase 4: Implementation Planning
• Phase 5: Documentation, Training and Support Plan
• Phase 6: Implementation
• Phase 7: Post-Implementation
• Reporting