Course Overview
This five-day course provides the student with Unified Communications concepts, component definition and high level designs. This is also the core technology course in the certification path to achieve the CCNA Voice designation. Students will be able to implement and configure small to medium sized IP Telephony solutions. UC products during labs include the Cisco Unified Communications Manager Express/Cisco Unity Express and the UC500 Smart Business Communications System.
Target Audience
Network engineers who will design and install basic Cisco IOS Unified Communications solutions that include the deployment of Cisco Unified Communications Manager Express, Cisco Unity Express, and Cisco Smart Business Communications System will benefit from this course.
Prerequisites
- A fundamental understanding of LANs, WANs, IP switching and routing, Cisco IOS and Catalyst OS command line basics.
- ICND1 and ICND2 or CCNA Boot Camp
Course Objectives
- Describe the components of the Cisco Unified Communications Architecture
- Describe PSTN components and technologies
- Describe how to interconnect VoIP with service provider networks
- Implement a UC500 system using Cisco Configuration Assistant
- Implement Cisco Unified Communications Manager Express to connect to service provider networks using CLI commands
- Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment using CLI commands
- Perform basic maintenance and operations tasks to support UC500 and Cisco Unified Communications Manager express deployments
Course Outline
- Cisco Unified Communications System Introduction
- Cisco Unified Communications Manager Express Implementation
- Cisco Unity Express Implementation
- Cisco Smart Business Communications System Implementation