Course Overview
The first 3 days of this course will focus on Administering Cisco Unified Communications Manager (ACUCM) v7.0. This portion of the class provides system administrators and networking professionals with an understanding of the Cisco Unified Communication Manager System from a Level One support perspective. ACUCM teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation,call admission control, survivability, media resource, and Cisco Unified Communication Manager features, which are all important to supporting IP telephony in the enterprise network. The course focus is on Cisco Unified Communications Manager version 7.x. This course includes various lab exercises to apply what was learned in each preceding lesson. We begin the lab with a newly installed publisher and subscriber. The only elements that are preconfigured are two Media Gateway Control Protocol (MGCP) gateways for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.
The last two days will focus on Administering Unified Messaging (AUM) v5.0. This course will allow you to gain the knowledge and skills required to configure, add subscriber accounts, and implement auto attendants for Cisco Unified Messaging on a network. You'll learn the essential methods for successfully configuring, maintaining, and conducting moves, adds, and changes for a Unity system on your network. With the techniques taught in this course, you'll have the tools to maintain Unity as well as run critical reports against the system.
Target Audience
ACUCM is intended for individuals who will be using Cisco Unified Communication Manager Administration to perform basic administration-level tasks and provide level one support. AUM is intended for End-user system administrators: People responsible for the day-to-day management of corporate messaging systems; IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning,
design, and implementation of Cisco Unity systems in an IP telephony environment, and Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment.
Prerequisites
- ACUCM: The knowledge and skills a learner must have before attending this course include basic networking and telephony knowledge.
- AUM: A working knowledge of Microsoft Windows 2000
- AUM: A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)
- AUM: A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
- ***Students can sit just ACUCM or just AUC if they prefer. for a discounted price off this five day class. Please contact SLI for pricing for this option.
Course Objectives
- Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
- Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
- Describe the parameters that affect phones and devices in the network, their configuration, and registration
- Develop a basic route plan, explain its purpose, and configure in the IP telephony network
- Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
- Describe partitions and CSSs and their use, function, and configuration
- Describe CAC and Cisco Unified SRST
- Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
- Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
- Describe the available phone and directory number options, user web pages, and BAT
- Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system
- Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
Course Outline
- Introduction to IP Telephony
- Defining the CUCM Basic Configuration
- Preparing for Phone Registration
- Configuring a Basic Route Plan
- Discovering Route Filters and Digit Manipulation
- Exploring Class of Control
- Explaining Call Admission Control (CAC) & Survivable Remote Site Telephony (SRST)
- Understanding Media Resources
- Describing CUCM Features
- Exploring Moves, Adds, Changes and Administration
- Cisco Unified Messaging Overview
- Cisco Unity Connection Overview
- Cisco Unified Messaging General Setup
- Cisco Unified Messaging Subscriber Configuration
- Cisco Unified Messaging System Monitoring and Maintenance
- Lab Exercise 3-1: Setting up Cisco Unity
- Lab Exercise 4-1: Preparing to Add Subscribers
- Lab Exercise 4-2: Working with Subscribers
- Lab Exercise 4-3: Creating an Audiotext Application
- Lab Exercise 4-4: Configuring Emergency Dial-Outs
- Lab Exercise 5-1: Performing Unity System Monitoring and Maintenance